1st Line IT Support Engineer

1st Line IT Support Engineer

Salary: c. £19 – £26k + £2k annual bonus (paid monthly)

Hours: Monday – Friday 9am – 5.30pm (opportunity for overtime)

Holiday: 20 days + Bank Holidays

We have a fantastic opportunity for a 1st Line IT Support Engineer to be based in West Sussex. My client, an established Managed Service Provider of Business Technology Solutions, is currently going through an overhaul of their existing model which has historically been on-site support – they are now looking to change to a remote model through an injection of technical investment and continue to support not only their primary customer base from London to the South of England, but to expand upon their services nationwide. This is an excellent opportunity to kick-start a long-term career within a relaxed and supportive environment.

The successful candidate will have 2+ years of 1st line IT support within an accountable environment where they will have owned issues from creation to completion, ensuring outstanding levels of ticket resolution within agreed SLA’s, while working to company KPI’s to ensure quality standards are kept at all times.

KEY TECHNICAL CAPABILITIES:

• Solid experience supporting and maintaining Windows desktop environments (XP/7/8/8.1) and basic Microsoft Server and Microsoft Exchange administration.
• Mobile device configuration and support (iPad, iPhone, Android, Windows, Blackberry).
• Experience working with remote connectivity tools.
• Experience of creating and administration of user and email accounts using Active Directory and Exchange.
• Networking (TCP/IP/DNS/VPN/Wireless)
• Experience of any of the following is desirable:

Virtualisation VMWare + HyperV, / VOIP technology, / Mac / Hosted Solutions (email / domain administration)

• Excellent troubleshooting skills.
• Connectwise Ticketing experience would be fantastic – although training will be given should this be needed.
• The ability to be able to demonstrate where utilisation of these skills had a positive effect.

PERSONAL QUALITIES AND EXPERIENCE REQUIRED:

• Ideally, experience working within a smaller, accountable outsourced IT support / MSP environment.
• Strong communicational qualities – both verbal and written – to ensure professional client interaction.
• Good organisational skills in order to manage and prioritise tasks.
• The ability to work autonomously when needed, and the ability to research into problem areas to find solutions to issues.
• Excellent time management and multi-tasking skills, and a high level of attention-to-detail.
• Enthusiastic “can-do” attitude, and the ability to remain calm and focussed under pressure.
• The ability to recognise the importance of providing 1st class customer service – and the ability to give examples of where you have done this throughout your career to date.
• Having a methodical yet flexible approach to work, ensuring all tasks undertaken are conducted with the utmost level of professionalism and consistency.
• Experience of being an all-round team player.

This is a fantastic opportunity to work in a very successful, accountable team and get ongoing career progression and training through an exciting period of investment and growth.

As you will be working directly with the Senior Support Engineer and Service Delivery Manager, you not only have constant 1:1 support from your colleagues and peers, but you have real potential to be truly recognised for your efforts, putting your long-term career goals and aspirations within your own hands.

Mango Recruitment Ltd is acting as an employment agency in regards to this vacancy.