3rd Line Senior Technician

Our cient is an exceptional technology company driven by the highest standards of the industry. With a real desire to be technical leaders and provide real value for their customers we are pleased to be assisting them recruit the following position:

3rd Line SeniorTechnician

Job Summary

To work alongside a highly experienced team of 3rd line engineers providing IT support to my clients SME client base. This will involve a combination of telephone, remote desktop and onsite support. The Senior Technician will also be tasked with IT project work, which may include, but will not be limited to, hardware / software rollout, disaster recovery planning,
email migrations, network design and implementation.

Tasks & Responsibilities

• Working on the Helpdesk dealing with 1st/ 2nd /
  3rd line issues
• Server build, set-up and maintenance
• Undertaking IT projects for both Priority One
  and our clients
• Conducting research into emerging technologies
• Conducting maintenance tasks for existing
  systems
• On-call support duties (1 week out of every 6)

Specification

• On call: 1 week out of every 6 weeks
• Operational support: 70%
• Project work: 30% (After 3 months training)

Candidate Profile

Essential

• Minimum of 4 years commercial IT support role
• 2nd/3rd line support experience in 50+ user environment

Desirable

• In-house IT Support experience
  5 years + commercial experience

Technical Skills

Essential

• Active Directory 2003, 2008
• Windows 2003 , 2008
  Exchange 2003, 2007
• Windows XP, 7
• VMware ESX any version

Desirable

• General firewall and router experience
• Industry certifications
• Exchange 2010
• Apple Mac