2nd/3rd Line Support Engineer

An experienced 2nd/3rd Line Support professional who has experience with a broad range of technologies including network cisco switches and routers, virtualisation and servers is required by an expanding international Managed Services company. This is an exciting opportunity for a proactive and ambitious Engineer to join a passionate and driven team. This role offers exposure to a variety of technologies, environments and career progression routes through exposure to support desk, project work, presales and data centre.

You will provide 2nd/3rd line expert support to clients both external and internal, working within structured service levels to ensure customer satisfaction and the resolution of escalated issues.

Technical Skills:

• Networking
• Cisco Switches and Routers
• VMware
• Exchange Server
• Citrix (advantageous)

You will be able to demonstrate excellent customer service skills, have the ability to manage customer expectations and convey technical information to a non-technical audience. The ideal candidate will ideally have at least 4 years’ experience working in a support role and possess or be willing to work towards a MCSE and CCNA or VCP alongside ITIL or SDI qualifications.

Salary: £36k – £42k plus excellent benefits

Monday-Friday (shifts between 8am and 8pm)

If you feel you meet the above criteria please click the function.