3rd Line Support

Our Client are looking to grow their Support and Infrastructure team with experienced self-motivated, fast-learning Engineer’s. A successful candidate must have excellent communication skills, be customer focused with the ability to work as an individual or as part of a team.

Role

• When in the office dealing and assisting with escalated support calls from the helpdesk on desktop/ server platforms and supporting technologies on our customer sites.

• Assist sales in writing and putting together proposals / solutions

• Travel to customer sites for escalated support issues and on-site configuration and installation of new projects / solutions.

Skills

• Exchange 2003 and 2007/2010/2013 (particularly 2007/2010) and DAG experience

• Windows Server 2003, 2008 and 2008 R2, 2012

• Active Directory, IIS and Certificate Services

• Small Business Server 2003/2008/2011

• Symantec BackupExec.

• TCP/IP, VLAN, routing and firewall configuration, administration, troubleshooting, fault finding and diagnostic skills.

Desirable Skills

• Microsoft CRM Dynamics 3.0, 4.0 and 2011

• SharePoint (WSS 3.0 and 2010)

• Microsoft SQL 2005, 2008 and 2012

• Microsoft OCS 2007/ Lync 2010

• Microsoft Hyper-V and VMware ESX virtualisation products

• Microsoft Clustering

• SAN technology’s

• Windows Server Core

• Fortinet product range

All Candidates Must

• Have a current MCSA/MCSE/MCITP Enterprise Administrator or working towards these qualifications

• Have a valid EU/UK driving license

• 5+ years “customer facing” hands-on support and installation experience

If you have the skills and experience to meet this exciting challenge then please send your details or contact us for informal discussion.

If you have not received any correspondence within 14 days of your application for this vacancy you have not been successful on this occasion. However we will keep your details on file for future vacancies. If you do not wish for us to do this please state in your original application.

Eden Lea is committed to a policy of equal opportunities in relation to job applications. A copy of our Policy is available upon request.