1st Line Customer Support Analyst

Job title: 1st Line Customer Support Analyst
Location: Wimbledon
Hours: 9:00am to 5:30pm, Monday to Friday (permanent, full time)

Does this sound like you?

You are:

• A seasoned desktop/hardware support professional with experience of software/SaaS
• Fantastic at building and maintaining customer relationships
• Brilliant with computers, with knowledge of Microsoft Office
• Knowledgeable of and keen to learn more about Intelligent Office and the Independent Financial Advice Industry
• Experienced in help desk support or other relevant areas
• Eager to succeed and make your mark on the business
• Level-headed and good at managing your priorities
• An excellent communicator, both on the phone and by email

If you have experience in the financial services industry, even better!

You will:

• Answer support calls and emails from clients
• Provide software support and basic training to users of Intelligent Office
• Investigate and resolve queries, liaising with other teams or escalating them to the 2nd line support team where necessary
• Carry out administrative duties
• Create content for the Intelligent Office User Guide as required
• Use your own initiative to take ownership of queries and log calls on the system
• Collaborate with the Account Management Team and other key members of staff to improve business processes
• Test new software functionality and assist with quality assurance
• Create and review help files to assist clients who use the system
• Assist with telephone training for new users
• Support the Account Managers with client liaison

What you need to do now:

Please or contact Amber Employment Services. All applications will be responded to.