1st/2nd Line Support Analyst

Our growing client based in Central London are looking for an exceptional 1st/2nd Line Support Analyst to work within our IT Service Desk.
They require experience of working in a busy / enterprise service desk, ideally 200 users and have carried out 1st/2nd Line Helpdesk Support to head office and remote sites.

The 1st/2nd line support engineer would ideally be a good problem solver and have a skill set which comprises some of the following experience:

• Windows 7 / 8 / 10 – configuration and troubleshooting
• Mac OS (10.7 through to 10.10) – configuration and troubleshooting
• Mac and PC imaging/deployment
• Remote troubleshooting of hardware issues and operating system level problems
• Active Directory administration, in particular user adds/moves/changes according to guidelines
• Basic network , endpoint protection and comms remote troubleshooting
• Microsoft Server 2012 basic administration and troubleshooting
• Good knowledge of supporting Microsoft Office 2013 and Office365 across Windows and Mac platforms
• Administration and utilisation of Helpdesk/Service Desk tools
• Ability to prioritise workload and work under pressure
• Demonstrate a willingness to learn and stay abreast of new technologies

Applications for this vacancy will only be considered if we are provided with a full CV detailing your recent work experience, inclusive of dates of employment.

To be considered for this position, you must be eligible to work in the UK.

Vision Recruitment Solutions LTD are an equal opportunities employer and welcome applications from all suitably qualified persons, regardless of race, sex, disability, religion/belief, sexual orientation or age.