I am not able to sign in to my account.
To access your recruiter account, please click on the login button located in the top header of the website. This will direct you to the sign-in page, where you can enter your registered email and password. Once you have successfully logged in, you will be able to access your account and manage your job postings and candidate applications.
If you are experiencing difficulty logging in, please ensure that you have already registered as a recruiter and have an active account. If you are still unable to log in, our 24/7 customer support team is available via the live chat button located in the right-bottom corner of the page. Our team is always ready to assist you with any login issues or questions you may have or direct call us on 02038850316.
How I can pay for my subscription?
You will need to upgrade your plan or purchase additional job postings that are listed on our pricing page. You can choose a package that is suitable for your needs and click on the buy button to complete the transaction through PayPal or your preferred payment card. Once the payment is confirmed, you can submit your job postings.
If you encounter any difficulties while purchasing job postings or upgrading your account, please feel free to contact us directly at 02038850316. Our team will be glad to assist you with any concerns.
What if I need to change my credit card information?
You can change your credit card information at any time on your account management page. To access account management, sign in to your account and click the Manage Account option in the upper right hand corner of the page. Then, go to the Payment Information section and click the Update Payment Method button. You can then provide your updated billing information, which will be used for your monthly or annual subscription renewal billings going forward.
Can I change my plan?
Yes, you can upgrade or downgrade your plan at any time by calling 02038850316. The change will take effect at the end of the current billing period – 1 month for monthly plans and 1 year for annual plans. You will be billed for the cost of your new plan beginning with the next billing cycle.
Is there any contract involved?
There’s no contract to sign, but you are required to read and accept our Terms and Conditions during the checkout process.
What is your cancellation policy?
You can cancel your subscription at any time on your account management page. To access account management, sign in to your account and click the Manage Account option in the upper right hand corner of the page. Then, go to the Renewal Date section and click the Cancel Subscription link. Your cancellation will take effect at the end of the current billing period – 1 month for monthly plans and 1 year for annual plans – and no further charges will be applied to your card.
What happens to my products when I cancel my plan?
If you choose to cancel your plan, your job postings and candidate views will be available until the end of your billing cycle. Once you reach the end of your billing cycle, your job postings will not be visible to candidates and you will no longer have access to view full candidate portfolios. After your cancellation takes effect, you will still be able to view your job details, applicants and historical performance reporting. You will also be able to search candidates in our free preview mode.
What if I don’t get any candidates?
We want to see every job get great candidate engagement. If yours isn’t, there are things you can do to drive more interest. Make sure your job posting is as compelling as possible by including a clear job title, concise requirements, easily understood terminology and insight into the company culture. Provide a company logo – included at all plan tiers – to call attention to your postings and build brand awareness.
You can also call 02038 850316 to speak with a recruitment media consultant and get additional assistance.
Is my satisfaction guaranteed?
Yes. If your experience isn’t meeting your expectations, we want to help. Call 02038850316 to speak with one of our recruitment media experts, who can offer suggestions to improve your job performance or candidate search results. And of course, you can cancel your plan at any time.
I am not able to sign in to my account.
To access your recruiter account, please click on the login button located in the top header of the website. This will direct you to the sign-in page, where you can enter your registered email and password. Once you have successfully logged in, you will be able to access your account and manage your job postings and candidate applications.
If you are experiencing difficulty logging in, please ensure that you have already registered as a recruiter and have an active account. If you are still unable to log in, our 24/7 customer support team is available via the live chat button located in the right-bottom corner of the page. Our team is always ready to assist you with any login issues or questions you may have or direct call us on 02038850316.
I am not able to sign in to my account.
To access your recruiter account, please click on the login button located in the top header of the website. This will direct you to the sign-in page, where you can enter your registered email and password. Once you have successfully logged in, you will be able to access your account and manage your job postings and candidate applications.
If you are experiencing difficulty logging in, please ensure that you have already registered as a recruiter and have an active account. If you are still unable to log in, our 24/7 customer support team is available via the live chat button located in the right-bottom corner of the page. Our team is always ready to assist you with any login issues or questions you may have or direct call us on 02038850316.
How do I edit my job details?
To edit any of your job postings, sign in to your account and click on My Jobs from your recruiter dasboard. Then, click on the Edit Job icon next to the job you would like to edit. This will bring you to the job posting form to edit your posting. Once you are finished editing, click Save Job. You will then be brought to the Review your job post page. If no additional edits are needed, click Confirm.
Can I edit all of the fields in my job posting?
Standard job postings do not allow you to you change the title or location of your job posting once you have posted your job. Please contact [email protected] for more information regarding this policy.
How long does it take for jobs to become live on the site?
Once you are finished posting your job, your job will undergo an automated quality control process before being published to the site. As long as your job passed through the QC process without being flagged, it will go live almost immediately. To ensure that your job is approved by our automated system, please adhere to these guidelines:
If you do not see your posting live on the site within an hour, please contact us and we will check on the status of your posting.
How do I refresh my job posting? Does the date change? What exactly does refreshing my job do?
To refresh your job posting, sign in to your account and click on My Jobs from your Recruiter Dashboard. Find the job you would like to refresh and click the Refresh Job icon to the left of it. You can refresh all of your active job postings by clicking Refresh All Jobs at the top the page.
When you’re finished, the posting date of each job will change to reflect the date it was refreshed.
When candidates conduct a job search, your refreshed posting will show closer to the top of search results.
Will my email address and name be visible to applicants when they are viewing my posting?
Please note that applicants who apply to your position will not be able to see your email address, name, or any other contact information associated with your account or job posting. When an applicant clicks on the “Apply” button, we receive their information and CV through our system, and then pass them directly to you via email.
If you have opted to receive applicants via email, their contact information and CV will be shown on your recruiter dashboard in the “Applicants” section. It is then up to you to contact candidates you are interested in.
Please keep in mind that if you are using an external URL, your applicants will be directed there to apply.
How do I remove a job posting from your site?
If you would like to remove your job posting, sign in to your account and click on My Jobs from your Recruiter Dashboard. Choose the posting you would like to remove and click the Deactivate or filled the postiion icon to the right of it. Once you deactivate your posting, it will no longer be live on the site.
How do I delete unqualified candidates who have applied to my jobs?
As a recruiter on Definitejobs, you have the ability to remove any candidates that do not meet your hiring needs. To do this, sign in to your account and navigate to the ‘Job Applicants’ section under your recruiter dashboard. You will see a list of all your job applicants, and can simply click on the ‘Reject’ icon located on the right-hand side of the job applicant’s information.
Removing a candidate will remove them from your list of potential hires, and they will no longer be able to apply for any of your open positions. If you have any questions or concerns about the candidate removal process, please don’t hesitate to reach out to our customer support team for assistance.
When candidates apply to my jobs, where does their information go?
Recruiter subscribers will receive applications via Definitejobs Apply email as well as by clicking “My Applicants” on their Recruiter Dasboard.
I am not able to sign in to my account.
To access your recruiter account, please click on the login button located in the top header of the website. This will direct you to the sign-in page, where you can enter your registered email and password. Once you have successfully logged in, you will be able to access your account and manage your job postings and candidate applications.
If you are experiencing difficulty logging in, please ensure that you have already registered as a recruiter and have an active account. If you are still unable to log in, our 24/7 customer support team is available via the live chat button located in the right-bottom corner of the page. Our team is always ready to assist you with any login issues or questions you may have or direct call us on 02038850316.
Please note: This functionality is available to account administrators only.
If I add logo these, where are they used?
Your company logo and description will be displayed on your job postings as well as areas on the site where we feature hiring companies, and will help position your company and increase brand recognition. Areas your logo may appear include job search results, sites across the Definitejobs Ecosystem, Your logo will link to your job postings, providing even more visibility for your jobs. We highly recommend providing a logo whenever possible.
If I delete or replace my logo and company description on the job posting form, do they get changed everywhere?
Yes, any changes made to your logo and company description from the job posting form will affect all active jobs with that information included.
Why is some candidate information hidden from view?
Member information is hidden from view because you are viewing the candidate in preview mode. This could occur for two reasons:
What constitutes a candidate view?
A candidate view is deducted each time you view a full portfolio that you have not viewed before. If you view full portfolio information for the same member account more than once, only one candidate view will ever be deducted.
If you view a candidate in preview mode (where some information is hidden), a candidate view is not deducted unless you click the “View Full Portfolio” button.
If I save a candidate, how long will it be saved?
Once you save a candidate, it will not be removed from your saved candidates page unless that member deactivates their account.
There is also a recently viewed candidates page, where you can find candidates that you have viewed recently but did not save. This will display the last 100 candidates that were viewed.
How can I receive emails notifying me when new candidates who meet my needs join the network?
There are two ways to do this. You can set up an email alert when searching our candidate database, posting a job, or both.
To create an alert when searching the database, you can either check the box to “Add Alert” at the bottom of the search form before you run a search, or click the “Create Alert” button at the top of your search results page after you’ve run a search.
To create an alert while posting a job, enter your job description AND the keywords you believe potential candidates will use to find jobs like yours in the job posting form. Then make sure you check the box to set up a Candidate Alert at the bottom of the page.
To delete either of these types of alerts, You can view all of your alerts, no matter how they were created, on the Manage Alerts page linked from your Home Page. There you can see your alert criteria, view recent matches and delete alerts by clicking the “Remove Alert” link.
On the candidate search page, what is the significance of the Options tab?
The Options tab is where you can save your search preferences. The preferences you set will be saved and used in future searches until you change them or clear your cookies.
What is the reference location on the Options tab? How is it used?
The reference location is the location we use to calculate the distance between you and the people in your search results. While it will auto populate with the location information specified on your Contact Information form, you may change it to better suit your needs. This can be done on a search by search basis, or you can set it once and use it for future searches.
How does the Keyword Builder work?
The keyword builder is best used for complex searches or if you need help constructing a Boolean search. With this tool, you can indicate how you would like your keywords to be used. You can request that all of your keywords be found in your search results, any of the words or the exact phrase. You can also choose whether you would like keywords included or not included and where you would like to find them in the candidate portfolios.
Do you support Boolean searching?
Yes we do. You may conduct a Boolean search by inputting keywords into the Who/What box. If you do not know how to run a Boolean search, we suggest you use the advanced search tool to assist you.
What is My Dashboard?
The Recruiter Dashboard is the first page you will see upon signing in to your Definitejobs recruiter account. It provides easy access to the recruiting data and information you need at your fingertips, including at-a-glance reporting, company information, active products, and job applicants. Additionally, there’s a live feed of updates and recruitment industry news, all handpicked to help you in your hiring efforts.
What statistics are displayed in the My Dashboard?
In the “Applications Statistics” section of “My Dashboard,” you will see an overview of your published jobs, number of applicants, reviews, and shortlisted candidates. You will also see a graph below that can help you quickly determine your job views. On the right side of the graph, you can view notifications related to your job applicants and other activity. At the bottom of the page, you will find your recent applicants.
Can I be invoiced?
Monthly subscription plans are only available for purchase online; however, annual plans may be invoiced. For any other purchases, please contact a recruitment media consultant about invoicing options.
Are you net or gross?
This answer depends on the type of employer you are, so it will be best answered by contacting a recruitment media consultant at 02038 850316
