Conveyancing Quote Handler

Kelly Services are looking for a Conveyancing Quote Handler to join our client on a full-time and permanent position based in Leicester. Salary circa £25,000 per annum depending on experience. Monday to Friday 9am – 5pm The Role As a Conveyancing Quote Handler you will be responsible for managing the successful acquisition of new clients to the conveyancing department, ensuring that each client has a positive and consistent experience. The role will involve ensuring excellent customer service standards by meeting the demands and needs of the clients and our network, establishing a relationship and ultimately converting leads into instructions. The role will likely suit someone with experience in sales and administration, or in a similar customer service / quote handling position. Knowledge of conveyancing services or aspects of the property industry would be beneficial. Responsibilities: Drive the quote handling protocol and procedures to continually improve the quoting processEnsure all client queries are handled in a timely and professional manner, whilst giving full and accurate informationFirst point of contact, deal with all conveyancing quote requests and service queries from individualsComplete follow-up activities on each enquiry and keep referrers up datedGuide clients through the process of instructing the next stepsSend initial instruction documentation to the client and allocate to a Conveyancing Legal TeamKeep accurate records of all client contact via relevant systemsIdentify additional business opportunities/cross referral opportunities and act on such opportunitiesMaximise fee income for the department and Firm by converting as many opportunities as possible into new clients/ new matters Skills and capabilities: Excellent communication skillsExcellent listening and questioning skillsExcellent customer service skillsAbility to work quickly with precision when dealing with client requestsPresent in a professional mannerWork well as part of a teamAbility to ‘close’ a sale and identify new business opportunities If you are looking to further your career with a leading independent commercial law firm that benefits from its strong reputation then please apply for this excellent opportunity. Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly’s Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.