Field Quality Assurance Coordinator

ARE YOU THE ONE?

Do you have a passion for operational excellence? Are you keen to make a real impact and improve Samsung’s compliance within their repair partner sites?

We are looking for someone with strong detail-orientated skills to help support our field teams. Your role as a Field Quality Assurance Coordinator will be to monitor compliance, and support field visits with accurate data and solutions to ensure Samsung’s standards are upheld across their partner sites.

You will oversee all improvements and compliance ensuring operational excellence across Samsung’s consumer experience division.

If you have a keen eye for detail, problem solving and have a passion for process alignment this could be the perfect role for you.

WHAT YOU’LL BE UP TO

Quality Assurance

Collaborate within the CX MX (mobile experience, Consumer Experience) Quality team to create and refine new/outdated documents – including Process maps, Guidance/SOPs

Work closely with the MX CX Field team to identify gaps in quality and produce continuous improvement plans/reports

Continuous Improvement

Document feedback and results to help the CX team identify strengths, as well as areas of improvement, to optimise continuous improvement

Compliance

Schedule and manage compliance visits across our network

Performing routine inspections of sites and their adherence to process

Managing data to support business cases and in-depth performance analysis.

Partner Relationships

Visiting our network of nationwide Authorized Service Partners to conduct Quality and support visits

Working with Authorised Service Partners to identify improvement areas and feedback on proposed solutions

Brand Representation

Ensure Samsung’s brand guidelines and reputation are upheld across all partner sites.

Guarantee all customers are receiving an equal high level Samsung experience nationally

ARE YOU OUR PERFECT PARTNER?

• Do you love getting into the details and digging into data
• Do you have a passion for problem solving and implementing change
• Are you able to manage and present data back to key parties
• Are you experienced in change management
• Do you have a background in compliant procedures and maintaining strong process conformity
• Are you experienced in building strong and positive relationships that nurture change and innovation

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £32,500 – £36,500 Per Annum
• Performance Bonus: 15%
• Company Car
• Company Sick Pay
• Samsung Discounts
• Life Assurance: 4 times your annual salary
• Perkbox (Rewards Portal)
• Development Opportunities- our teams have historically moved from area roles into all manner of other jobs!

WHO ARE WE?

We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.

At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.

Brand Representation

Ensure Samsung’s brand guidelines and reputation are upheld across all partner sites.

Guarantee all customers are receiving an equal high level Samsung experience nationally

Brand Representation

Ensure Samsung’s brand guidelines and reputation are upheld across all partner sites.

Guarantee all customers are receiving an equal high level Samsung experience nationally