Operations/Sales Administrator

We are currently seeking an Operations/Sales Administrator to join a well-established, family-run SME based in Peterborough. You will be responsible to represent as the one point of contact with both customers and suppliers, once an order has been won/placed. You will liaise closely with customers, suppliers and the internal sales team to enter orders into the system, raise purchase/production orders where necessary, and follow it through the production process. The successful applicant will communicate with customers throughout, keeping them up-to-date and in the loop. Following despatch, you will track the delivery, resolve any transit issues, and check in with the customer once delivered to ensure everything is as expected. This is an important position that will both be extremely customer centric whilst having the ability to efficiently process orders, ensure that all orders based on projects are going to plan and time. As the business are high value low volume it’s essential that the candidate is extremely attentive to detail.
Key Responsibilities and Duties

• Monitoring inbound shipments and advising the team of daily arrivals
• New Business Partners on SAP
• New item codes/description/artwork on SAP
• Update BP data as and when information changes
• Progressing orders on SAP once approved by Accounts
  • Sending proforma invoices/order acknowledgements to customers
  • Sending purchase orders to suppliers
  • Following up outstanding proforma payments
• Production allocation, planning and prioritising
• SUPCO prep/follow up with customers and suppliers, including updating the Inbound Shipments smart sheet
• Control of stock movements and stock levels
• Book in goods that have shipped from other locations
• Customer correspondence regarding production/delivery updates
• Supplier correspondence regarding production/despatch dates
• Arrange inbound goods from suppliers:
  • Checking/approving delivery specifications/packing lists
  • Obtaining and assessing freight quotes, and then arranging/monitoring shipments
• Despatch notifications for goods shipped out
• Tracking of outbound shipments, and resolution of any delay
• Customer follow-up service calls
• Customer follow-up to win repeat orders

Requirements

• Competent with Microsoft Office suite of programs, including Outlook, Work, Excel, Teams
• Excellent organisational & leadership skills
• Customer Centric viewpoint
• Attentive to minor detail
• Quality focused to deliver a fantastic customer experience
• Confident and articulate
• Excellent control of the English language both written and verbal

Benefits

Salary of £25k – £32k

Free daily lunch

Free parking

Flexible working hours

Quarterly bonuses based on % profit share