Service Manager

ABOUT THE ROLE

We are hiring a Service Manager to join our team in West Ealing. You will be responsible for managing and having full oversight of your service. You will deliver the highest standards of service quality, performance, and improvements for your area, with excellent leadership and embodiment of our values.

You will be responsible for ensuring the full contract and regulatory compliance is followed, and support the Head of Service in the implementation and delivery of service monitoring and development. You will contribute to the strategic direction of local services. Responsibilities will vary.

Schedule: Rota basis Monday to Sunday, with flexibility to meet the service needs.

ABOUT THE SERVICE

Our residential service in Marron House provides a recovery focused service to men and women with long term mental health difficulties. The service works with the Participants & Residents to increase their independence and move them on into lower support accommodation. We work closely with mental health services, other partner agencies and careers to improve living skills, increase social inclusion, and help individuals understand and manage their mental health in order to improve their quality of life.

The service is spread on a single site with a 18 person bed space. We provide personalized support around daily living skills such as budgeting, shopping, cooking, reminders to take medication and developing a structured weekly routine.

Benefits, including Non-Contractual Perks

25 days annual leave, increasing with the length of service

Training and Development, including access to courses, upskilling, and progression plans

Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments

Employee Assistance Programme, including counselling

Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.

Life Assurance Scheme

Cycle-to-work scheme

Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people’s lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We’re looking for someone who is driven to provide high quality care and support to others. Ideally, you are an effective leader who thrives on team work, with an ability to communicate effectively with people from different backgrounds, respecting equality, diversity, and inclusion. You will be confident working in the social care setting with the ability to be compassionate, supportive, and empowering to others. If you meet the above, and are able to form effective, positive, and motivational relationships, keep reading!

OVERVIEW OF KEY RESPONSIBILITIES

Management

• Provide high quality support and line management to staff, offer guidance, support and advice to the team and support them as a leader.
• Responsible for management and leadership of employees and the full employee lifecycle.
  This includes Recruitment, Onboarding, Inductions, Probation reviews, Performance management, KPI and target monitoring, Employee relations cases, Staff wellbeing and support, Grievances, Sickness, Disciplinaries.
• Office Management such as premises, online system management, and managing the working environment.
• Build purposeful internal and external relationships.
• Proactively embed a culture of learning, development and evaluation, with a strong team working dynamic.
• Task delegation of responsibilities and caseloads.

Operational

• Provide managerial oversight of the service area, ensure delivery in line with contractual requirements.
• Contract Management and Internal Auditing.
• Manage the day to day delivery of the service, working directly with staff, participants, and residents to provide high-quality delivery of service.
• Provide emergency on call service as and when required in case of emergencies.
• Ensure adequate staffing levels.
• Tenancy Management such as health and safety, rent/service charge collections, and tenancy agreements.
• Be an active member within the team such as supporting with day to day caseloads and engaging with participants and residents at service.
• Admin will vary.

Financial Management 

• Budget Management, ensuring the budget and reviewing monthly management accounts.
• Promote effective cost control mechanisms.
• General financial management.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

KEY CRITERIA

What we are looking for:

• Direct experience working in a Health and Social care environment or similar, and/or Appropriate Professional Qualification )NVQ/Diploma Level 3 in Management/Health and Social Care) or equivalent
• Understanding and/or Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Budget Management Experience and/or willingness to learn financial management
• IT proficiency, with the ability to navigate and learn new case management systems and other types of software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
• Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency

What we would like, but not essential:

• Experience of contract management and monitoring performance
• Experience in staff management and development
• Understanding/knowledge and/or practical application of key legislation – Equality and Diversity, Mental Health, Criminal Justice, Social care and Housing and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people’s own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.