Collections Advisor

Collections Agent
Chester
Monday – Friday (2 shifts)
Saturdays on a Rota
Our Client is currently looking to recruit an experienced collections agent to join their team in Chester. The main purpose of the role is to manage a portfolio of arrears customers within an agreed timescale to ensure the business meets its performance targets.
Key Responsibilities

• Collections activity on all overdue active agreements
• Provide excellent service to all customers both internal and external and embrace the principles of Treating Customers Fairly
• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payments, to prevent contractual loss.
• Identify and flag Vulnerable Customers and ensure customers are treated fairly
• Negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained at required standards
• Act as a role model to ensure vision and values are embedded within the team

Skills

• Flexible approach to working
• Working knowledge of Microsoft Office applications
• Working knowledge of departmental and business policies and procedures that will support the call centre environment

Attitude

• Team Player with excellent interpersonal skills.
• Good verbal and written communication skills
• Ability to communicate with all levels