Customer Service Advisor

This job is known internally as a DMS Advisor – Plan Activations

Do you want fulfilling and rewarding work that will positively change lives?

Working as a DMS Advisor, you’ll be supporting the charity’s existing clients using various contact methods including phone calls, emails, webchats, and post. We’re looking for someone with good telephone skills, written communications, and the ability to navigate several systems at the same time. Successful applicants will have good attention to detail and the ability to work effectively to a schedule.

Salary:

Starting at £20,300 with the potential for increase up to £24,500, depending on performance and development criteria being met

Where you’ll work:

This will be a hybrid role, working both from home and our Birmingham office, with a current requirement to be in the office a minimum of 2 days per month. You’ll work 35 hours a week, Monday to Friday 10am to 6pm.

The rewards:

• 5 weeks full paid training in our academy before you start supporting clients (training is Monday to Friday 9am to 5pm)
• 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays.
• The opportunity to buy and sell annual leave
• A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
• Travel season ticket loans
• Cycle-to-work scheme
• Group pension scheme
• Group Company Life Assurance
• Westfield Health cash plan with employee discounts in high street shops
• Vitality at Work health and wellbeing
• Employee assistance programme
• Access to financial planning and advice
• 2 days paid volunteering leave per year
• Long service awards
• Free tea, coffee, hot chocolate and breakfast cereal when you’re in the office

What you’ll bring:

• Working knowledge of MS Word, Excel, and Outlook
• Customer service skills
• A professional, friendly, and positive manner
• Problem solving skills
• Attention to detail, and the ability to ask appropriate questions to understand client needs
• The ability to be patient, empathetic and resilient

Don’t worry if you don’t have all the skills or experience required – our comprehensive training will give you these.

Equality, diversity, and inclusion:

Equality, diversity, and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring – we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.