Account Manager / Customer Service

Our award winning, Saltaire based client who is rapidly growing are looking for dynamic individual’s to join their team in delivering a high quality of service to medium sized organizations and blue chip clients.

Working within the account management team and offering exceptional customer service your duties will involve:

• Taking incoming calls from customers regarding technical faults
• Advising and resolving customer queries
• Input and update of customer details
• Providing excellent customer service
• Follow up calls
• General Office Administration
• Outbound sales calls working from warm leads
• Lead Generation

Person Specification

• Excellent organisational skills
• Ability to work accurately at all times to agreed deadlines.
• Self-motivation and the ability to use own initiative
• Proficiency in the use of Microsoft Office products
• Excellent written and verbal communication/numeracy skills
• The ability to form good working relationships with clients
• A understanding of the telecoms industry (though beneficial, this is not essential)
• Telesales or business development skill (beneficial, but not essential)

As important as your specific experience is, your enthusiasm for the organisation is essential, so along with the usual criteria of strong time management and teamwork, we’ll be looking for confidence and credibility. So if you have a drive to succeed and work well under pressure we’ll give you all the training and support you need to make this move an attractive one.

Hours of work are 8.30am to 5pm Monday to Friday, 40 hours per week. There is free parking available, and 25 days holiday,

The salary offered is from £26,000per year dependant on experience.