Messenger / Driver

Position: Messenger/Driver
Location: Sunbury
Hours: 40 hours per week

JOB PURPOSE:

To work as a member of the mailroom/driver team to ensure efficient, effective and proactive running of the mailroom/driver service. The messenger/driver role provides the backbone of Swiss Post Solutions (SPS) managed service operations. The post holder will perform a variety of tasks related to the mailroom function, and will flexibly and proactively respond to any client requirements as and when necessary.

DUTIES AND RESPONSIBILITIES:

► The post holder will be professional at all times when dealing with clients and proactively represent SPS on site promoting excellent customer service.
► Receiving, sorting and distributing incoming and outgoing mail.
► Use of franking machines.
► Manage meeting room set-up as required by the client (moving furniture, setting up tables, chairs etc).
► Dealing with enquiries from the client, both face to face and on the telephone.
► Filing and retrieving documents, within an established filing system.
► Booking and receipt of courier items.
► Processing of archive files and tracking signature movements using the onsite computer systems.
► Driving a mail delivery van between sites.
► Any other duties as required by the Supervisor / Site Management Team.

PERSON SPECIFICATION:

The ideal candidate will display knowledge and experience of the following:

► Mailroom operations.
► Local transport routes and restrictions.
► Full clean UK driving license.
► Knowledge of UK & international mailing arrangements.
► Customer service and complaint handling.
► Ability to communicate effectively in a variety of written and verbal formats with a wide range of people.
► Working shifts on a flexible pattern.
► Working accurately, under pressure, to tight deadlines.
► Basic IT skills – Word Processing, Spreadsheets, Databases, Email and Web.

N.B. Messenger/drivers will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.