Technical Support Analyst – AD – Office – 30k Doe

Our client is looking for a talented Junior/Senior Technical support Analyst to join their organically growing team.

Job role:

Your main role will be focusing on supporting my client’s Microsoft network through the service desk and assisting in the IT infrastructure projects ensuring system and data integrity is maintained to very high standards. End user visits are required so good client facing skills with good written and verbal communication is a must. You must also be able to work on your own as directed and also be an effective team worker

Key Responsibilities include

• Logging of all IT incidents, problems and requests on the companies service desk system;
• First and second line support of all incidents;
• Assigning problems and requests to the support teams;
• Escalation of incidents to third line support team;
• Active directory and Office 365 administration;
• Fulfil requests for IT moves and installations as directed;
• Install diagnose and resolve software and hardware requests and incidents;
• Monitor and maintain performance of network and its components;
• Provide and maintain technical and user documentation;

Essential Skill Requirements

• Windows 7 & 8;
• Office 365;
• Office 2013;
• Active Directory administration;
• TCP/IP;

Experience of the following will be beneficial

• Server 2012;
• DHCP;
• DNS;
• DFS;
• Windows Backup and Recovery;
• Office 365 SharePoint administration;
• Structured cabling;

About the candidate

For the right candidate you will be rewarded with a salary up to 30K DOE
A junior would also be suitable as my client will be prepared to train you. In this instance the salary would be reflective with the level of experience.