Processing Clerk

A fantastic opportunity has arisen in Manchester City Centre to work within a banking channel of one of the leading banking groups.

CORE RESPONSIBILITIES

• Carry out a range of data entry/processing or customer service duties, ensuring that the work is completed accurately and adhere to all specified Banking processes, procedures, standards and relevant external regulations.
• Respond to a range of enquiries, clarifying customers understanding of the information being given.
• When required support line management with the implementation of changes in own work area.
• Timely completion of individual / team work
• Meeting targets for accuracy, quality, volume and agreed service levels
• Adherence to procedures and regulations
• Contribution to continuous improvement and Treating Customers Fairly
• Demonstration of willingness to contribute to team beyond own immediate tasks

The following are typical competencies for this level of work, however, from time to time Business Area/Units may wish to use other competencies from the framework for individual development purposes.

SKILLS
• Oral Communication
• Uses clear, concise and jargon-free speech to explain products/services/procedures and resolve problems.
• Uses effective telephone manner with customer/colleagues.
• Written Communication
• Produces written responses to enquiries using appropriate wording.
• Produces clear and accurate written material.
• Self / Work Organisation
• Knows how to prioritise tasks and diarise effectively to achieve deadlines. When appropriate co-ordinates and allocates tasks, ensuring full and effective use of resources available.
• Keyboard / Software Applications
• Has a thorough understanding of software and systems appropriate to the role and can input and extract a wide range of information to provide a variety of reports.
• Organisational Awareness
• Has an understudying of the structures and main operational activities of own business unit and of the interaction with other areas of the business. Has an understanding of the products and services available in the bank and of the customer relationship.
• Procedural / Product / Specialist Knowledge
• A good understanding of the main features of a range of specified procedures and/or products and services. Has a good understanding of all roles within own team. Will have appropriate understanding of regulatory practices and constraints which impact on own work. Good awareness of risks associated with services provided.

The successful candidate will receive an excellent Salary: of £26,000per year,.

The hours of work are 4pm and 10pm Monday to Friday

To be considered for the role you must be able to pass a credit check and supply details of where you have worked/studied in the last 5 years.

Due to the high volumes of applications we are currently receiving, we regret that we are only able to contact candidates who are successful in progressing to the next stage. If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion.