Health Care Case Advisor

Health Care Advisor

Our well established client has an interesting vacancy within their occupational health company for a Health Care Advisor. The ideal candidate for this role will have a keen interest in people, health and maintaining a healthy lifestyle, and enjoy communicating at all levels. You will need excellent interpersonal skills with the ability to gently probe and sometimes ask difficult questions. Good IT skills and the ability to write reports also required.

Training will be given but the ideal candidate will be degree educated within a health related subject (such as psychology, occupational health or biological science) and have work experience from within a customer focussed role.

My client is looking for someone who is self –motivated, ambitious, keen to learn and have a successful career within the health industry. This is a fantastic opportunity to join a growing and dynamic company.

Key Responsibilities
Case Management:
• Liaise with managers/HR/employees over the telephone in a professional manner
• Case plans to be completed and updated as required
• Compile reports in a timely manner
• Ensure systems are kept up to date with relevant information
• Access appropriate evidence to support case management advice to clients
• Locate appropriate Clinicians, refer for appointments and send relevant information to employee
• Obtain and interpret medical reports
• Proactively manage all cases, seeking guidance and input from colleagues, in-house specialists and the complex team where required
.Administration of healthcare Schemes:
.Processing questionnaires:

All of the above is supported with access to online evidence based research in conjunction with a multidiscipline team including nurses, physiotherapists, doctors, surgeons, psychologists, health and safety experts and occupational health experts.

Personal Attributes:
• Previous experience of working within a customer focused environment (such as call centre, personal injury claims, sales, HR, Recruitment or emergency response) – essential.
• Knowledge of Occupational Health (desirable)
• Administration experience (essential)
• Ability to communicate (and report) to all levels
• Able to listen, assess, ask probing questions while adhering to confidentiality
• Good IT skills – Microsoft Office. Able to work within a paperless office.
• Good time management skills and able to organize own workload
• Ideally educated to degree level (but experience would be considered in lieu of this criteria)
• Keen interest in health, nutrition, exercise and people

This is a permanent role with excellent opportunities to progress.

To apply for this role please email an up to date CV. Candidates should be prepared to visit our office to complete our full registration process.