Senior Vc Bridge Operator
Full job description
AV-IT Recruitment
Salary: £30,000 – £39,600 per year
The purpose of the Senior VC Bridge Operator role is to support EMEA Video Conference calls.
The position involves a high degree of exposure, working sometimes with the senior executive team to deliver the AV services.
Experience Required
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Providing remote and desk side / onsite support for video conferencing services, including older and newer-model Tandberg and Polycom video conferencing units (room and personal) in a large-scale video environment (1,100+ endpoints)
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Must be able to use VQ Scheduler, MGC Manager and TMS to setup and tear down video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system
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Supervision of support services experience required
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Must be comfortable working with Level 2 and Level 3 video conferencing engineers to trouble-shoot issues and problems and drive them toward resolution
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Must be able to support executive and non-executive users on the phone and in person with a professional demeanor and successful outcomes, including some requests which may be during executive meetings and require very immediate responses and resolution, or from users who have not been successful in getting the solution to launch video calls and may be a bit frustrated when they call for support (including Bank traders and other ‘front line’ personnel).
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Must be able to obtain information from and provide information in ticking systems to obtain work requests, provide status and results of incidents
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Must be effective in oral & written communication regarding status as well as discussion regarding open and resolved issues.
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Must be creative in contributing to continual improvement work and root cause analysis to contribute toward overall improved system stability and user satisfaction.
Day to Day responsibilities
Your responsibilities while working as a video conferencing service desk / support resource will be to schedule and manage meetings using a global videoconferencing environment for 1100+ systems in 61 countries. You will be managing on-site support, vendor support (break/fix), and 10X5X365 service desk (holidays excluded).
Location
London
Working Hours
The role covers the operational hours of 06:00 – 15:00
Overtime
Occasional off-hours work and/or holiday work will be required. Overtime can be claimed by arrangement. This must be accurately logged.
To apply for this job please visit definitejobs.co.uk.