Receptionist

Main Responsibilities:

Sales

– Assist in hosting networking events to create and forge new relationships with potential customers and relevant stakeholders
– Familiar with telecoms industry terminology, USPs, sales process and pricing and the ability to communicate this to potential customers
– Assist in the hosting, management and marketing of (if applicable) – ensure all up/down sizing opportunities are maximised
– Familiarisation with competing centres and services in the local areas

Customer Service

– To provide “best in class” customer service to all customers
– To liaise with all existing customers and potential new customers to strengthen and grow good customer relationships by understanding their businesses
– Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction

Staff Management

– Ensure good communication and team work and an entrepreneurial environment
– Deputise in the absence of the Centre Manager and Assistant Centre Manager, in emergency situations only
– Marketing & Community Management and Sustainability

– Encourage inter-customer trading events through the company network and location websites
– Promote company through customer and general public contact.
– Assist in the organising and managing of events to help promote customers, build communities, and social/networking events
– Use Twitter/Facebook and any other relevant social media to increase awareness of both customers and the centre in the wider community

Portfolio Management

– To run the reception, office administration and bureau facilities within the Centre’s with the highest standards of professionalism, efficiency and presentation
– To be familiar with the Centre’s Administration Procedures, systems, services and customers
– Ensure compliance with company Health and Safety Policy and all associated statutory requirements throughout the centre.
– Familiarisation with the customer moving in and out procedures
– To carry out specific duties as agreed with the Centre Manager
Limits of Authority

All actions outside the general agreed day to day management procedures should be authorised by the Centre Manager, including the issuing and receipt of keys and the purchasing of goods and services outside agreed budgets
Key Skills Requirements/Qualifications:

Personal and professional with proven experience in customer care and people skills. A strong verbal communicator with excellent written and spoken English and the ability to communicate comfortably with all other internal staff at all levels
Strong IT skills, with a sound grasp of social media and how this can be used to engage with relevant stakeholders and build a community – twitter, Facebook etc.
Good organisational skills.
Ability to work unsupervised within company procedures and with guidance from the line management