Customer Services Assistant

My Client who are a privately owned and one of the leading pharmaceutical and personal care companies are looking for a Customer Services Assistant to deal with customer enquiries and complaints. This role is a contract position of 12 months, and is an amazing opportunity to gain experience within a leading pharmaceutical company.

Key Responsibilities:
• Answering incoming customer calls.
• Ensure customers are aware of monthly offers, take orders and advise on NPD.
• Sales Order processing.
• Liaising with warehouse to ensure goods go out on time.
• Ensuring discounts and promotions are applied as applicable.
• Ensure customer records are updated.
• Ensure pricing is up-to-date
• Checking promotional claims
• Taking online payments for goods.
• Handling of complaints/queries.
• Company Stationary order
• Completing customer New Line Forms
• Sample ordering

Key Skills & Knowledge
• Previously worked in a customer service environment
• Complaint handling
• Good level of Excel, Word, Outlook
• Good and effective communicator both verbally and written
• High attention to detail and accuracy
• Organisational and time management
• Work to deadlines and under own initiative
• Able to handle complaints in a calm manner
• Professional approach
• Flexible attitude
• Proactive

We pride ourselves on delivering consistent results surpassing our candidate’s expectations. We believe that culture fit, as well as skill set match, is an integral part of appointing a successful individual.

Our goal is to find you the right job to suit your long-term career aspirations and provide personal, yet professional support at every stage.