Internal Sales Support Administrator

Salary: £42,000 per year

We are recruiting for an Internal Sales Support Administrator who will be:

• The office based sales support person for the sales team.
• Compiling, maintaining, reporting on, and monitoring sales performance against set KPI’s.
• The point of contact for customer queries covering services and commissioned works.
• Responsible for managing quotations and tender submissions with the sales team.

As the Internal Sales Support Administrator, you will be:

• Processing all inbound sales enquiries and orders.
• Directing any feedback from customers to the relevant teams.
• Supervising day-to-day operations with the After Sales Customer Service Team.
• Compiling weekly and monthly sales reports.
• Compiling quotations and completing tender documentation from the information supplied by the Sales Team.
• As required supporting the sales team with admin related tasks.
• Maintaining accurate customer and sales records on the CRM database.
• Sharing customer feedback and order processing status with the Sales, Finance and Operations Teams to ensure timely delivery of initial consultations, site visits and surveys.
• Managing projects that are assigned to the Customer Service and Sales teams.
• Developing and measuring customer satisfaction goals, coordinating with the wider team to ensure these are met.
• Helping the team with cross-selling opportunities and when new services are being rolled out.
• Monitoring and recording competitor activity and service offerings.
• Creating processes to make the business and its systems more efficient.
• Staying informed on the latest industry techniques and methods.

You will need to demonstrate the following to be considered as the Internal Sales Support Administrator:

• A minimum of two years sales administration experience.
• That you are IT literate with a good knowledge of MS Office applications specifically Excel.
• That you have used CRM software and are good at learning new systems.
• That you are both analytical and numerate with the ability and understanding to be able to report on sales performance metrics that are both detailed and accurate.
• Excellent time management and organisational skills with the ability to multi-task and manage a portfolio of services and a diverse number of clients from a lot of different sectors.
• Strong written and communication skills.
• Excellent interpersonal and customer service skills.
• That you are a team player with excellent people management skills.
• That you are a self-starter who is keen and willing to proactively contribute to improving both the sales process and client engagement.
• The ability to work under pressure and to strict deadlines.

The Company

Offers a landscape improvement service across a wide number of sectors that includes national house builders, facilities management companies, retailers, utilities companies, property managers, private and social housing, healthcare, schools and education, leisure and hospitality, sports venues, construction, railways, local authorities and housing associations.

This includes landscape and grounds maintenance, landscape construction, japanese knotweed and other invasive species treatment and removal, tree surgery, site clearance and winter maintenance services, making it a very safe and secure sector to move or stay within as during the last two years these services were unaffected by shutdowns simply because grass, plants, trees, hedges etc., keep growing. If you are looking and thinking that you know nothing about the sector then don’t worry as long as you have the job skills the sector can be taught.

The package on offer for the successful Internal Sales Support Administrator:

A salary of up to £42,000per year.

20 days holiday, plus all bank holidays and a day off for your birthday.

Employee wellbeing program.

Laptop.

Mobile Phone.

Free onsite parking – Due to location you will need your own transport as without you are not going to be able to get to or from work.

Automatic enrolment into company pension scheme.

Ongoing career progression opportunities.