Customer Service Advisor

Customer Service Advisor

Salary: £26,000per yearp.a. up to £18,000 after completion of 6 month probationary period

Hours: 45 hours per week, 5 days from 7 (includes weekend work), 8am to 6pm

The Candidate

You will have previous Customer Service experience, particularly dealing with inbound calls and customer complaints…

* At least 1 years’ customer service experience is vital
* Excellent telephone manner with communication skills
* Good time management and an eye for detail
* Ability to empathise and find solutions to customer’s problems
* A professional manner and smart appearance
* Ability to perform admin duties when required

The Role

You will be given autonomy and are expected to take full ownership of inbound calls from customers and handle any issues or complaints that they might have. The duties for the role include the following:

* Handling calls from both existing and potential customers
* Empathise with customers’ issues and manage a solution through to completion
* Ensure all KPIs are met and exceeded where possible
* You will also correspond with customers via email and Live Chat
* Make outbound calls to customers / suppliers and couriers
* Complete paperwork and processing payments accurately
* Able to suggest improvements in processes and procedures

The Company

Our Client is the market leader in their field and is going through a sustained period of growth, having recently won several national business awards in 2012. Now entering their 15th year, they have huge expansions planned in the coming years and now is the perfect opportunity for you to join them for an exciting and long term career.

You will be situated at their modern Customer Service Department in Glazebury and we are looking for talented, dynamic and motivated advisors to join a successful team with a real commitment to delivering first class customer satisfaction.