Helpdesk Operator – Nightshift

TribePost Ltd are working on behalf of Servest Group Ltd to fill this vacancy.

Available vacancy: Helpdesk Operator – Nightshift
Location: In and around surrounding areas of Newmarket, Cambridge and Bury St Edmunds
Salary: £26,000per year
Shift Pattern: 4 on, 4 off (11 hour shifts)

Helpdesk Operator – Nightshift
An opportunity for two Helpdesk Operators has arisen to join this fast paced company in a period of exciting change and growth.

Job Description Overview:
– Dealing with incoming calls and transferring to relevant departments
– Maintaining telephone records – extensions and mobile numbers.
– Following the Helpdesk procedures for tracking requests, chasing contractors for information and relaying back to the customer using appropriate methods of communication
– Appropriately escalating any issues where contractors have failed to respond within reasonable timescales
– Endeavour to ensure that the call abandoned rate is within the set SLA
– Endeavour to ensure all client calls are answered within the set SLA
– Accurately logging customer service requests onto the database
– Assigning work priorities in line with the customer’s matrix
– Assigning pre-determined contractor to works requests in line with the customers’ requirements
– Taking ownership of Helpdesk enquiries assigned to you and ensuring that issues are resolved in a timely manner
– Ensuring all Helpdesk job notes are updated with all progress made and a clear audit trail is visible to all other users

The successful candidate will have the following skills and experience:
– Professional and friendly telephone manner essential
– Able to demonstrate excellent organisational skills
– Ability to work effectively as part of a team or as an individual
– Demonstrate good attention to detail
– Able to deal with a fast paced continuously evolving role
– Customer Service Experience Essential
– Experience in administration
– Good understanding of Microsoft Excel

Servest is an equal opportunities employer and relies on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability or age.

This vacancy is being advertised by TribePost Ltd. The services advertised by TribePost Ltd are those of an Employment Agency.

This vacancy would be of interest to job seekers searching for the following vacancies: Helpdesk Operator