Customer Service Advisor / Customer Care / Administrator

Customer Service Advisor / Customer Care / Administrator / Manufacturing
Leicester
Salary: £26,000per year

Our client is a UK manufacturer of specialist pressure sensitive adhesive tapes, with a strategic objective to grow through the provision of excellent customer service. The Company has operations based in the UK and France and has developed a global network of distributors who supply to a number of target markets.
They currently have an exciting opportunity for a Customer Service Advisor to ensure the accurate and timely entry of ATI sales orders and follow up all customer requests to obtain orders. Your responsibilities will include ensuring that all customer pricing requests are managed, that all complaints are managed to the customers satisfaction and to ensure that the agreed level of customer service is achieved on all enquiries, maximising the opportunity to convert them into sales and escalating when Customer Service Levels are at risk.
Working with Key Account Managers you will ensure a common customer management approach to all customers. Through an in-house stock management system, you will aid in the management of several stock parts to ensure that levels of service are maintained to our customers.
They are looking for someone who is educated to GCSE level or equivalent in Maths and English and who has previous experience in Customer Service. Essential to the role is a sound knowledge of general office and administrative procedures combined with excellent organisational skills, computer skills and experience of Microsoft packages. Effective communication skills are also vital both verbally and in writing with experience of Order Entry and selling over the phone being beneficial but not essential.