Customer Service Advisor

Salary: £26,000 per year

02883 Customer Services Tonbridge £26,000 per year

We are looking for passionate individuals with exceptional customer service skills to undertake the important role of Customer Service Advisor, to work in a small team within our busy claims department. This role is a fantastic opportunity for candidates who are looking to progress their career within a successful and fast-growing company, as well as to contribute to the overall success of the business. The role will see you answering calls from our Client’s insured customers, taking all the first notification of loss details. This means you will be using our telephone systems to answer a high number of incoming calls, using a variety of systems to set up the first details for each claim that is notified, and passing the claims across to our Claims Handlers to progress.

Responsibilities
Answer all calls and be the first point of contact.
Provide excellent customer service to all of our customers.
Engage with the customer, asking questions regarding their claim and policy.
Log all details of the claim and pass on to the relevant department to progress the claim.
Build rapport with the customer and actively listen for potential fraud triggers.
Complete all relevant steps when setting up claims.
Set policyholders accurate expectations for their claims journey.
Deliver all claim outcomes in a positive light, including declines.
Experience & Knowledge
Significant experience in a customer service-related role.
Call handling experience preferred.
Skills & Abilities
Good spoken and written communication skills.
Confident telephone manner.
Accuracy and attention to detail.
Ability to understand and follow internal processes.
PC literate with great administrative skills.
Ability to work well under pressure.
Excellent organisation and time management skills.
Undertake any individual or team tasks reasonably requested.
Personality & Motivation
Helpfulness and strong customer service.
Motivated by teamwork.
Empathy and understanding.
Confidence & a professional attitude.
Have a can-do attitude and positive approach towards change.
Pro-actively take on board constructive feedback and apply this to every call