1st Line Support
Full job description
Bridge Recruitment UK Ltd
Salary: £26,000 – £30,000 per year
1ST LINE SUPPORT
CENTRAL LONDON
FULL TIME
GBP25,000-GBP32,000
Day to Day:
· Provide excellent customer service to external clients, providing first line reactive support act as a first responder triaging calls.
· Proactive assistance on tasks relating to projects as delegated to by colleagues troubleshoot problems by telephone.
· Help improve company systems
· Systems builds
Who looking for?
· Confident communicating with people by telephone and in person.
· Well organised through and able to plan and prioritise lists of tasks according to SLAs.
· A love for technology: Microsoft (windows 8, office 365, office 2013) blackberry, apple, antivirus, networking, virtualisation
· MCP
· Spent at least one year in a client facing role
· Like to make yourself and your team better
Recruitment stages:
Key criteria
· Telephone interview
· Face to face interview
· Aptitude, technical and psychometric tests (may be combined with face to face interview) Offer subject to references, employment forms, reference checks and DBS checks
To apply for this job please visit definitejobs.co.uk.