Customer Service Advisor
Full job description
Comoro
Salary: £26,400 – £32,400 per year
Customer Support Advisor
Job Type: Full-time
Location: Whyteleafe, Surrey
Salary: £26,400 – £32,400
We are delighted and excited to offer the opportunity to join a vibrant and innovative award-winning tech start-up.
Our client has been operating for over 3 years and has been recently named as the UK’s Best Billing Platform Vendor at the Comms Business Awards.
Our client is expanding rapidly and has so far created a dynamic team for which they are looking to add to.
This customer advisor role will support the wider teams focus on the customer’s journey from contract acceptance to service implementation, billing and in-service support.
Responsibilities:
* The successful candidate will support the delivery and administration of the business award-winning billing platform.
* The role will involve a significant amount of client interaction and customer administration:
* 1st line customer support via email, telephone and ticketing system
* Working closely with our 2nd and 3rd line billing teams to ensure timely and efficient resolution of related incidents and service requests.
* Working with partner service providers to resolve queries and customer faults.
* You will also assist in the monthly billing runs; time is also spent on improving client experience through speedy response and resolution of queries.
* Take ownership and responsibility of queries from our existing and new customers.
* Take responsibility for the training and education of both existing and new customers.
Key Qualifications and Skills
* A good understanding of customer service support is essential
* Good understanding of telecoms Services is desirable
* Good skills in Microsoft Office Applications including Excel and Word
* Organised and having an eye for detail
* Excellent communication and inter-personal skills
* Proactive focus on customer support and delivery
To apply for this job please visit definitejobs.co.uk.