Customer Service Executive

Salary: £26,400 per year

Customer Service Executive – Manchester – £26,400 per annum plus bonus (OTE – £40k)

Our client is an extremely well established and successful legal firm based in Manchester; due to their continued success they are currently expanding their team and recruiting for an experienced Customer Service Executive.

Main responsibilities:

• Taking inbound calls from customers who have been involved in an accident
• Passing details onto other relevant departments when applicable
• Liaise with account managers to identity missed opportunities and make aftercare calls if and when necessary.
• Directing policy queries to the relevant insurer within an appropriate timescale

All applicants must possess the following skills / experience:

• Previous inbound customer service experience
• Excellent communication skills
• Have the ability to work in a team as well as off own initiative
• Be career minded

Hours of Work: Monday to Friday 8am – 4pm and 12pm – 8pm working on a rotating weekly shift basis

Company benefits include: 33 days annual leave, Birthday & child’s first day at school off, Company bonus, Company healthcare scheme, Casual Dress Fridays, Work social events including Christmas parties, Free breakfast & fruit in the office

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