PRIVACY POLICY

Last updated: July 2026

This Privacy Policy explains how DefiniteJobs Group Ltd collects, uses, stores and shares personal information when you visit DefiniteJobs.co.uk, create an account, upload a CV, apply for a job, advertise a vacancy, purchase a service, communicate with us or otherwise use our services.

It also explains the choices available to you and your rights under applicable data-protection law.

1. WHO WE ARE

DefiniteJobs.co.uk is owned and operated by DefiniteJobs Group Ltd, a company registered in England and Wales under company number 14588760.

Registered office:

11a Empire Way
Wembley
England
HA9 0RQ

For the purposes of UK data-protection law, DefiniteJobs Group Ltd is the controller of the personal information described in this Privacy Policy.

For privacy and data-protection enquiries, contact:

admin@definitejobs.co.uk

2. WHO THIS PRIVACY POLICY APPLIES TO

This Privacy Policy applies to:

• candidates and jobseekers;
• employers, recruiters and recruitment agencies;
• visitors to DefiniteJobs.co.uk;
• customers purchasing job advertising, recruitment or CV-related services;
• people who contact us or receive communications from us; and
• authorised users of employer and recruiter accounts.

3. PERSONAL INFORMATION WE COLLECT

3.1 Candidate and jobseeker information

Depending on how you use DefiniteJobs, we may collect:

• your name, email address and telephone number;
• your username, password and account details;
• your CV, cover letter, profile photograph and other documents you upload;
• your job title, skills, qualifications, education and employment history;
• information contained within your CV, including location information where you have included it;
• your job preferences and preferred working arrangements;
• right-to-work information where you choose to add it to your account;
• driving-licence information where you choose to add it;
• your years of experience where you choose to add it;
• jobs you apply for;
• your application history;
• communications connected with your account or applications;
• information provided when requesting a CV score or CV rewrite;
• your consent choices for CV sharing and marketing emails;
• the date, time and wording version associated with those choices; and
• any other information you choose to include in your CV, account or application.

Please avoid including unnecessary sensitive personal information in your CV or profile.

3.2 Employer and recruiter information

Where you use DefiniteJobs as an employer, recruiter or recruitment agency, we may collect:

• your name, business email address, telephone number and job title;
• your organisation’s name, address, website and company details;
• your account and login information;
• vacancy details, job descriptions and recruitment requirements;
• campaign settings, application targets and budgets;
• information relating to pay-per-application campaigns;
• billing and invoice information;
• communications with DefiniteJobs;
• support enquiries, complaints and feedback; and
• information used to assess whether you are an employer or recruiter.

3.3 Website usage information

We use Google Analytics and Microsoft Clarity to understand how people use DefiniteJobs and to help us improve the website.

These services may collect information about how visitors interact with pages, features and forms on the website.

Further information about cookies and website measurement is provided in our Cookies Policy.

3.4 Payment information

Payments are processed through WooCommerce and Stripe.

We use payment and billing information to:

• process purchases;
• confirm whether a payment was successful;
• provide purchased services;
• manage customer accounts; and
• respond to payment or billing enquiries.

4. HOW WE RECEIVE PERSONAL INFORMATION

Most candidate information is provided directly by candidates when they:

• create an account;
• upload a CV;
• complete their profile;
• apply for a job;
• request a CV-related service;
• make a purchase; or
• contact us.

We also receive website-usage information through Google Analytics, Microsoft Clarity and cookies used on the website.

5. HOW AND WHY WE USE PERSONAL INFORMATION

We use personal information only where we have an appropriate lawful basis.

Depending on the activity, we may rely on:

• the performance of a contract with you;
• your consent;
• our legitimate interests in operating and protecting DefiniteJobs; or
• compliance with a legal obligation.

5.1 Candidate accounts and job applications

We use candidate information to:

• create and manage candidate accounts;
• store candidate CVs and profiles;
• allow candidates to reuse their information when applying for jobs;
• submit applications to employers and recruiters;
• allow candidates to manage their profiles and applications;
• maintain application histories;
• send account, application and service-related communications;
• provide relevant job-search features;
• provide CV scores;
• provide paid CV-rewriting services; and
• provide other services requested by candidates.

We generally process this information because it is necessary to provide the service requested by the candidate and perform our contract with them.

5.2 Applying for a specific job

When you apply for a vacancy through DefiniteJobs, you instruct us to send or make your application information available to the employer or recruiter responsible for that vacancy.

The information provided may include:

• your CV;
• your candidate profile;
• your name;
• your email address;
• your telephone number; and
• other information you submit as part of the application.

This processing is necessary to provide the job-application service you requested.

5.3 Optional CV availability for other suitable roles

When creating an account through Quick Apply, you may be offered an optional checkbox stating:

“Make my CV available to employers and recruiters looking for similar roles.”

This checkbox is optional and is not selected by default.

If you select it, you give DefiniteJobs permission to use your CV and candidate profile for potentially suitable opportunities, including roles for which you have not directly applied.

Where you opt in, we may:

• include your CV and profile in our active candidate database;
• search and filter your information;
• match your profile against potentially suitable vacancies;
• allow suitable employers and recruiters to view your CV or profile;
• allow employers and recruiters to receive your contact details;
• send your CV or profile to an employer or recruiter where we reasonably believe an opportunity may be relevant; and
• contact you about potentially suitable roles.

The lawful basis for this activity is your consent.

Selecting this option does not guarantee that you will be contacted, interviewed or offered employment.

We intend to make opted-in candidate information available only in connection with employer and recruiter accounts. We may carry out checks when deciding whether an account should receive candidate access, although no verification process can guarantee the identity or conduct of every user.

5.4 Withdrawing CV-sharing permission

You may withdraw permission for DefiniteJobs to make your CV available for other suitable opportunities at any time by emailing:

admin@definitejobs.co.uk

After your request has been processed:

• your CV will be removed from active candidate matching;
• your profile will no longer be offered to new employers or recruiters under that permission; and
• you may continue using DefiniteJobs and applying directly for advertised jobs.

Withdrawing consent does not affect processing that lawfully took place before withdrawal.

It also does not automatically delete copies already received by an employer or recruiter. You may need to contact that employer or recruiter regarding information they already hold.

5.5 Employer and recruiter services

We use employer and recruiter information to:

• create and manage employer accounts;
• publish and manage job advertisements;
• operate pay-per-application campaigns;
• manage application targets and campaign budgets;
• provide candidate applications;
• provide access to opted-in candidate profiles;
• process purchases;
• issue invoices;
• provide customer support;
• review account eligibility; and
• protect DefiniteJobs against misuse.

We generally process this information because it is necessary to provide the service purchased or requested by the employer or recruiter.

5.6 Payments for applications and candidate access

DefiniteJobs may charge employers and recruiters for:

• job advertisements;
• candidate applications;
• access to opted-in candidate profiles;
• recruitment campaigns; and
• other recruitment services.

Any payment is a fee for the advertising, matching, platform-access or recruitment service provided by DefiniteJobs.

Payment does not transfer ownership of a candidate’s CV, profile or personal information to the employer or recruiter.

5.7 Marketing emails

When creating an account through Quick Apply, you may be offered a separate optional checkbox stating:

“Email me relevant jobs and career opportunities.”

This checkbox is optional and is not selected by default.

If you select it, DefiniteJobs may use your email address and relevant profile information to send you:

• relevant job opportunities;
• career opportunities; and
• related DefiniteJobs communications.

The lawful basis for these marketing communications is your consent.

Marketing emails will identify DefiniteJobs as the sender and include a method of unsubscribing.

You may withdraw marketing consent at any time by:

• using the unsubscribe option included in a marketing email; or
• contacting admin@definitejobs.co.uk.

After you unsubscribe, we may retain limited information on a suppression list to prevent further marketing emails from being sent to you.

Account, security, purchase, application and service-related communications are not marketing messages and may still be sent where necessary.

5.8 Website operation and improvement

We use information about website use to:

• operate and maintain DefiniteJobs;
• understand how visitors use the website;
• identify problems with pages and features;
• measure website performance;
• improve the candidate and employer experience;
• develop new services and features; and
• protect the website against misuse.

We use Google Analytics and Microsoft Clarity for these purposes.

5.9 Security, complaints and legal compliance

We may use personal information to:

• protect accounts and website systems;
• prevent unauthorised access;
• investigate complaints;
• investigate suspected misuse;
• respond to security incidents;
• enforce our agreements;
• respond to lawful requests from authorities;
• comply with applicable legal obligations; and
• establish, exercise or defend legal claims.

6. CV PARSING, MATCHING AND AUTOMATED TOOLS

DefiniteJobs uses automated tools to read, extract and organise information contained in candidate CVs.

These tools may identify information including:

• names;
• email addresses;
• telephone numbers;
• locations;
• job titles;
• skills;
• qualifications;
• education;
• employment history; and
• work experience.

We may use artificial-intelligence and document-processing services as part of:

• CV parsing;
• CV classification;
• CV scoring;
• CV rewriting;
• candidate matching; and
• job recommendations.

Automated tools may be used to match candidates with potentially relevant jobs or help identify suitable candidates for employers and recruiters.

These tools assist with organising and matching information. DefiniteJobs does not make final hiring decisions on behalf of employers or recruiters.

Candidates are not automatically rejected from employment solely by DefiniteJobs’ automated systems.

7. WHO WE SHARE PERSONAL INFORMATION WITH

7.1 Employers and recruiters

We may share candidate information with an employer or recruiter where:

• the candidate applies for that organisation’s vacancy;
• the candidate has opted in to CV availability;
• we identify a potentially suitable role for an opted-in candidate; or
• sharing is necessary to provide a recruitment service requested by the candidate.

Once information has been received by an employer or recruiter, that organisation is responsible for how it handles and uses the information it holds.

7.2 Hosting and technical providers

DefiniteJobs uses 123 Reg for website or technical hosting services.

We may share or make personal information accessible to providers that support:

• website hosting;
• website maintenance;
• database storage;
• backups;
• technical troubleshooting; and
• security.

7.3 Payments

We use WooCommerce and Stripe to manage and process payments.

Information necessary to process a payment may be provided to those services.

7.4 Analytics

We use:

• Google Analytics; and
• Microsoft Clarity.

These services help us understand website use and improve DefiniteJobs.

7.5 AI and document-processing providers

We may use external AI, CV-parsing and document-processing providers to provide:

• CV parsing;
• information extraction;
• CV classification;
• CV scoring;
• CV rewriting; and
• candidate matching.

Only information necessary for the relevant function or service should be provided to those systems.

7.6 Website-development team

Members of our website-development team may access personal information where necessary to:

• maintain the website;
• investigate faults;
• develop features;
• resolve account problems;
• maintain CV-processing systems; or
• respond to security incidents.

Their access is restricted to work-related purposes and is monitored by DefiniteJobs.

7.7 Professional advisers and public authorities

We may share relevant information with:

• accountants;
• legal advisers;
• insurers;
• auditors; and
• other professional advisers.

We may also disclose information to courts, regulators, law-enforcement agencies or other authorities where required or permitted by law.

8. OVERSEAS EMPLOYERS AND OPPORTUNITIES

DefiniteJobs is primarily focused on UK jobs and candidates, but overseas employers and recruiters may use the service and candidates may apply for jobs outside the UK.

Your information may therefore be made available outside the UK where:

• you apply for an overseas vacancy;
• the employer or recruiter responsible for a vacancy is located overseas; or
• you have opted in to CV availability and your information is matched with a potentially relevant overseas opportunity.

Where applicable, we will handle international transfers in accordance with applicable data-protection law.

Privacy and data-protection laws outside the UK may differ from UK law.

9. HOW LONG WE KEEP PERSONAL INFORMATION

Candidate accounts, profiles and CVs are generally kept until the candidate asks us to delete them or they are no longer required for the purposes described in this Privacy Policy.

Inactive accounts may be reviewed.

Application records may continue to be stored after the relevant vacancy has closed so that we can:

• maintain candidate application histories;
• provide account functionality;
• respond to enquiries;
• investigate complaints; and
• handle disputes.

When you withdraw CV-sharing permission, your profile will be removed from active CV matching.

When you unsubscribe from marketing, we may keep limited information on a suppression list so that we can respect your request.

We may retain information for longer where it is necessary to:

• comply with a legal obligation;
• investigate misuse;
• respond to a complaint;
• protect our systems; or
• establish, exercise or defend a legal claim.

10. DATA SECURITY

We use technical and organisational measures intended to protect personal information.

These measures include:

• password-protected WordPress administration accounts;
• limiting administrative access to trusted individuals;
• restricting and monitoring development-team access;
• website and database backups;
• WordPress, theme and plugin updates;
• website-security tools;
• firewall or malware-monitoring measures; and
• procedures for responding to suspected personal-data incidents.

No website or storage system can be guaranteed to be completely secure.

You are responsible for keeping your password confidential and should contact us promptly if you believe your account has been accessed without permission.

Where a personal-data breach occurs, we will assess the incident and notify affected individuals and the Information Commissioner’s Office where legally required.

11. YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

• ask whether we process your personal information;
• request a copy of your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your account, CV or other personal information;
• ask us to restrict how we use your information;
• object to certain processing;
• object to direct marketing;
• request certain information in a portable format;
• withdraw consent at any time where we rely on consent;
• ask about automated processing; and
• complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exceptions.

We may ask for information reasonably necessary to verify your identity before providing, changing or deleting personal information.

To exercise any of these rights, contact:

admin@definitejobs.co.uk

We will respond within the timeframe required by applicable data-protection law.

12. COOKIES

DefiniteJobs uses:

• essential website, login and session cookies;
• analytics cookies;
• advertising or remarketing cookies; and
• other technologies used to operate and measure the website.

We display a cookie-consent banner that allows visitors to accept or reject non-essential cookies.

You can also manage cookies using your browser settings. Preventing some cookies may affect how the website functions.

Further information is available in our Cookies Policy.

13. USERS AGED 16 OR 17

People aged 16 or 17 may use DefiniteJobs to search and apply for suitable employment opportunities.

Users should only provide information that is relevant and appropriate to their job search.

DefiniteJobs does not currently operate a formal age-verification system.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when our services, systems or legal obligations change.

The current version will be published on this page with an updated date.

Where a change materially affects how we use personal information, we may provide additional notice through the website, an account notification or email.

A change to this Privacy Policy will not by itself create consent for a new use of personal information where fresh consent is legally required.

15. CONTACTING US AND MAKING A COMPLAINT

Questions, requests and complaints about this Privacy Policy or our handling of personal information should be sent to:

Data Protection Contact
DefiniteJobs Group Ltd
11a Empire Way
Wembley
England
HA9 0RQ

Email: admin@definitejobs.co.uk

We will investigate privacy complaints submitted to us.