Manufacturing Sales Order Processor

Salary: £14.4 per hour

Our client is seeking an Internal Sales Administrator for this manufacturing company 

Reports to: Business Development Manager

JOB PURPOSE/PRIMARY OBJECTIVE

The main purpose of this role will be:

This role represents the communication interface between the customer, agents and distributors and the company.

It includes all processes covering order and quotation management, enquiries and complaints

KEY ACCOUNTABILITIES

The main requirements and employee accountabilities are:

Quotations, receipt of RFQ and tender platform and timeline management, coordinate with technical sales, engineering and manufacturing; follow up quotations with customers/distributors

Order entry into MS AX and changes driven by manufacturing or the customers

To initiate regular and systematic telephone follow up of customers and maintain records using the CRM system

Conduct Post Sale Follow Up

General Office Admin

Member and back-up in the Sales Administration/Marketing Team

ESSENTIAL SKILLS & EXPERIENCE

The essential skills/experience required for this role are:

Ability to build excellent rapport with customer to ensure customer satisfaction

Excellent communication skills and telephone technique

Excellent organisational skills & ability to multi-task & prioritise

Diligent with regards to quality and timely fulfilment

Interest in the features and build of the product portfolio

Proficient in English

DESIRABLE SKILLS & EXPERIENCE

The skills and experience we would like the employee in this role to have are:

Experience working in various cultures

Competent in Microsoft Programmes (Word, Excel, Power Point, Email)

Export Control Experience

An additional language (Mandarin preferable)

PERSONAL QUALITIES/ATTRIBUTES

We require all employees to have the following personal qualities/attributes

Motivated and enthusiastic individual taking the initiative

Capable of working well in a team environment

Good at listening to and following instructions

A positive attitude, co-operative, ability to work within company policies and procedures and work constructively with colleagues

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel.