Complaints & Freedom of Information (Foi) Officer

A North West London Council are looking for a Complaints and Freedom of Information Officer (FOI) to join their team. This is an administrative role working alongside Complaint Managers and Resolution Officers.

Pay to a candidate is £20.24. This assignment is full time, lasting for 6 months in the first instance.
The main purpose of the Freedom of Information Act Officer will be to manage and administer the day to day complaints service (within strict SLA’s) and support the Complaint Manager in relation to service user complaints

Correspondence Includes:
– Data Protection Act requests
– Freedom of Information requests
– Complaints relating to schools and the Council’s corporate complaints system for the Adult’s Social Services Directorates

Candidates are expected to be customer focused and provide a high level of service.
– The Freedom of Information (FOI) Officer must have a background and experience in complaints services and complaint resolution
– A working knowledge of the statutory requirements around the Freedom of Information Act 2000?

A working knowledge and understanding of the following acts is desirable:

– NHS and Community Care Act 1990
– Children Act 1989
– NHS Act 2006
– Children (Leaving Care) Act 2000
– Care Standards Act 2000
-Data Protection Act 1998
-Freedom of Information Act 2000

Only shortlisted candidates will be contacted

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Red Personnel is an Equal Opportunities Employer