Customer Service Administrator

Salary: £26,000 – £26,400 per year

Customer Service Administrator

We are looking for Customer Service Administrators/Schedulers to join our Business Services team, who are immediatley available.

The team are the first point of contact to our business for customers and clients. The Administrators have excellent customer service, scheduling, planning and organisation skills, fulfilling the role to a high level particularly in relation to quality standards and client KPI requirements.

What you can expect as an Administrator:

• Be the first point of contact to our business, responsible for delivering consistently high quality customer service to our clients and directly to residents (the customer).
• To regularly liaise with engineering staff to provide details of scheduled works, electronic job sheets etc.
• Ensure engineering staff are fully utilised to maximise time and ensure efficiency.
• Provide excellent administrative support to the team, including accurate raising of client works orders.
• You should have a professional telephone manner at all times within the contact centre, remaining calm under pressure and escalating any issues without conflict arising with clients or customers.
• Be responsible for keeping records, service systems (in-house databases) and client portals, fully up to date throughout the day so that quality information is always available to the team and to clients; providing detailed reports as required.
• You will be able to communicate effectively verbally and in writing with internal and external contacts.
• As an integral part of the team learning more about the functions and the broader business in order to contribute ideas for continuously developing the team and therefore the wider business.

Key Skills / Knowledge:

• A previous Customer Service role held in a Call / Contact centre environment preferred.
• Similar industry experience preferred.
• Excellent communication skills (verbal and written) especially with remote points of contact and the ability to negotiate and influence effectively.
• Excellent IT skills including Outlook, Word, Excel (reporting) and database management.
• Be numerate, accurate and confident when working with large amounts of data.
• Ability to keep clam and prioritise.

Role Specifics:

• Working Hours: 40 hours per week, Mon – Fri
• A valid right to work in the UK
• 5 years referencing & successful screening as required by the company
• All roles are subject to 6 month probation
• Looking to employ on a Perm basis after initial contract