Live Operations Manager

Our client a leading Data Centre Development Company is currently looking to recruit a Live Operations Manager. The Live Operations Manager is accountable for the standard of services delivered to clients, working with a cross functional team, monitoring the quality of services through client feedback and agreed SLA�s and OLA�s. The live services include Service Delivery, Security, Remote Hands, Technical Operations and Client Services

Tasks

� Accountable for the day to day service delivery at all live datacentres.
� Customer facing visits, presentations, monthly reports, incident reviews etc.
� Provide day to day support for Service Desk in relation to clients.
� To contribute to client on-boarding.
� To monitor and manage the operational services SLA�s and OLA�s
� Responsible for internal and external responses to customer service failures.
� To approve and report on planned and ad-hoc service work.
� To provide a point of contact / escalation for all live services.
� To provide first class internal support for Operations management team.
� To work with and assist our clients in providing contracted and ad-hoc managed service.

Experience required

� Datacentre management experience
� Experience of working in Service Level Management, Service Catalogues, Capacity/Release/Change/Incident/Problem/Configuration Management.
� Strong multi-disciplined team management skills and experience.
� Experience in datacentre Operations Management within complex 24/7 environments
� Experience of data centre operations tasks in particular working within a client facing team.
� High level understanding of service delivery environments
� Management reporting based upon service monitoring tools
� Contract, account and service delivery management experience

The Person

� Experienced in Operational Management.
� Strong commercial and service delivery orientated skills.
� Good understanding of both data centre technologies and operations tasks.
� Excellent communication skills.
� Able to manage and support out of hours teams.
� Proven track record of customer satisfaction with a strong focus on results.
� Must have full clean current driving licence.
� Strong persuasion and influencing skills
� Possess a clear, professional and confident phone manner.
� Effective management and negotiating skills.