Exhibit Stewards (Permanent / Part-Time) – Conservation / Charity

The Zoological Society of London (ZSL), a charity founded in 1826, is a world-renowned centre of excellence for conservation science and applied conservation. ZSL’s mission is to promote and achieve the worldwide conservation of animals and their habitats. This is realised by carrying out field conservation and research in over 50 countries across the globe and through education and awareness-raising at our two zoos, ZSL London Zoo and ZSL Whipsnade Zoo, inspiring people to take conservation action.

Position: Exhibit Stewards (Permanent / Part-time)
Salary: £26,000per year (Inclusive of allowances)
Location: ZSL London Zoo – NW1

Overview of Role:
At ZSL London Zoo, we receive over a million visitors every year, many of whom are families, children and school groups. We are looking for Exhibit Steward’s to enthrall, engage and interact with our key audiences from within our walkthrough exhibits. We are passionate about our animals and you will have a talent for inspiring that same passion in our visitors. You will use your advanced communication skills to engage visitors in the exhibits whilst ensuring visitor and animal health and safety is adhered to at all times. You will receive full support and training to feel confident that you can deal with any situation that may arise. Please note, that this role involves long periods of standing and being outside in all-weather conditions.

Main Duties:
• Welcome and engage with guests throughout experience to create a fun, relaxed and safe environment
• Provide visitors with information about the species held in the walkthrough exhibits and other queries about ZSL and the Zoo.
• Where necessary remind visitors politely of suitable behaviour (for example not trying to touch the animals)
• Monitor the walkthroughs to ensure the health and safety of animals and visitor, liaise with the Keeper staff to maintain best practice.
• Be the point of contact in case of an incident involving a visitor and an animal (for example in the instance of a bite) and advise visitors of correct course of action (e.g. visiting first aid).
• Report any incidents accordingly.

Person Specification:
• Excellent oral communication skills and the ability to adapt to a range of different audiences and situations (e.g. when imparting information about the animals appropriate to children or dealing with a lost child scenario or other emergencies).
• An outgoing friendly manner in order to facilitate effective visitor engagement to promote ZSL’s conservation work and deliver educational messages.
• Confidence to approach visitors and ability to engage people and capture and maintain their interest.
• Ability to engage with visitors whilst still having safety at the forefront of their minds.
• Ability to make quick decisions regarding visitor and animal safety, whilst following the H&S guidelines
• Good interpersonal skills to work with colleagues from Live Interpretation and Animal Department as well as Volunteers.

IMPORTANT: PLEASE READ BEFORE CLICKING THE APPLY BUTTON FOR MORE INFORMATION:

PLEASE NOTE: You are not applying at this stage, even though you may be asked to attach your CV on the job board.
After you have followed the job board process, your details will be sent directly to us at CHM Recruit.

* YOU WILL THEN RECEIVE AN EMAIL FROM CHM RECRUIT WITH FURTHER DETAILS ON HOW TO COMPLETE YOUR APPLICATION *
Please disregard any automated email correspondence from the job board itself.

Please check your email spam / junk mail folder and don’t delay in applying.

No agencies please.