Second Charge Mortgage Adviser

Salary: £36,000 per year

We are proud to be assisting a business who are building a team to specialise in mortgages and secured lending. We are looking for experienced and passionate individuals to join their fast-growing team.

You will be responsible for providing the highest standard of customer service to customers who have applied for a second charge mortgage/secured loan.

Responsibilities:
• Demonstrate effective questioning techniques to help customers achieve their financial goals, including the collection and analysis of information about the customer’s financial situation.
• Taking ownership from start to finish of a successful loan application and becoming the customer’s main point of contact throughout the application process.
• Manage the loan application from enquiry to pay-out, handling everything from the initial conversation to the underwriting. (So, experience across the whole customer journey is crucial.)
• Using your friendly and confident phone manner to identify and recommend products that meets the customer’s needs after completing a thorough fact find.
• Chasing up customers who have been referred with the view to give them a decision on their application.
• Deliver a high-class service from start to finish, always ensuring every part of the process is completed in a timely and accurate manner.

Experience/Skills:
• Selling on the phone directly to customers, Full Sales Cycle Experience, preferably in B2C
• Full CeMAP qualification – essential
• Strong customer service skills
• Financial services experience
• A background in secured lending is essential for this role.
• Excellent attention to detail
• Have proven sales experience and a track-record of achieving ambitious targets
• An upbeat, friendly and positive phone manner
• Be comfortable working in a fast-paced and target-driven environment

Benefits
• Market beating package, depending on experience up to £36,000basic salary
• 22 Days Holiday + Bank Holiday
• Excellent modern offices and Free Parking
• Company Pension
• Company Social Events