Care Quality Manager Dom Care

On behalf of our client, we are recruiting for a care quality manager to work in the St Ives area.

PURPOSE OF JOB

To play a lead role in the monitoring and compliance of Branch services in conjunction with the Branch Manager

To play a lead role in the development of good community care practices and procedures in relation to Westminster Homecare Ltd.

To work in conjunction with the Manager and to assist in the smooth running of the branch and upkeep of all care delivery practice and procedures.

To provide a cover service to the Branch in the short term absence of Branch Managers and/or Care Co-ordinators.

To assist in the Operation of new branch integration and acquisitions in relation to quality and compliance

To keep abreast of all new developments in Health and Social Care and of the philosophies and policies of our contracting authorities. To communicate this to the Branch and assist to organise the routines of each Branch in accordance with Company policies and procedures.

PRINCIPLE RESPONSIBILITIES

QUALITY AND STANDARDS

To monitor and review the care provided at the Branch, undertake regular spot checks, quality assurance audits, preparation for CQC inspections.

To assist the Manager in completing and investigating complaints made.

To further establish the quality reputation of Westminster Homecare and identify opportunities for increasing service provision, through effective liaison with other agencies as appropriate:

– Care Managers
– Home Care Organisers
– Purchasing Officers
– Hospitals
– GPs
– Friends
– Relatives
– Other interested parties

To participate in staff meetings on a regular basis.

Promote the development of staff and provide leadership in the improvement of good care practice.

Attend and participate in training as required for service development. Contribute to the service of development of appropriate training programmes for Westminster Homecare staff.

Develop services, putting Equal Opportunity Policy into practice, ensuring that the services provided are sensitive to need and is culturally appropriate.

To train branch staff in the use of HCR/rostering. To take an active part in the running and promotion of electronic call logging.

To offer Manual Handling training at Branches when training courses/trainers are unavailable. To offer advice and problem solve difficult M&H situations.

To deputise for the Manager in his/her absence.

1. ADMINISTRATION

Ensure that all branch staff files are maintained and updated as required. Ensure the events and outcomes of all visits, consultations, spot checks, complaints etc., are recorded in all cases immediately following the event/visit.

Ensure that the branch has all Service Users care plans updated, completed regularly and accurately by carers and kept in the client’s home. Copies of client notes over 6 weeks old should be and returned to the client’s file in the office.

Preparation of statistics/reports on service delivery as directed by the Manager.

To take part in consultation and planning meetings with the Branch Manager as required.

To answer telephone queries/complaints/advice and ensure correct message recording, actioning of messages and the maintenance and upkeep of daily records.

To ensure the on-call rota is organised and covered at all times. Taking a share in the on-call duty where necessary.

Essential:

Local resident of Cambridgeshire/ good knowledge of ST ives & Huntingdon

Flexibility around hours, to include evenings and alternate weekends.

H&S NVQ3

Knowledge of Staffplan

FULL UK DRIVERS LICENCE IS ESSENTIAL