Fnol Motor Claims Handler

Job Title:
FNOL Motor Claims Handler
Overview:
An excellent opportunity has arisen for a Motor Claims Handler to join a well-established and reputable company in Newcastle that truly looks after its staff, in their First Notification of Loss team.
Main Duties:
The role will involve:
• Taking in-bound calls from policy holders who have experienced an RTA or accident relating to their vehicle.
• You will demonstrate excellent listening and questioning skills, offer empathy and a patient and understanding approach to your customer.
• All accident and client details to be recorded accurately, assessing which department within the claims team is best placed to handle the claim to settlement.
• There may be a need to make outbound calls when following up with policy holders.
• Excellent customer service required so as to reassure the policy holder and keep them informed of the process moving forward.
In return for a hard working and caring approach to FNOL, a competitive salary and benefits will be on offer, possibly negotiable for an exceptional applicant with the potential to earn a staff bonus. Along with this, will be a long term stable career within a positive, caring and friendly company that prides itself on having minimal attrition and a very happy staff! The cance to develop into more technical areas will also be available with competent top performing staff.
Key Skills:
Previous experience in an FNOL Motor Claims Handling role is required, as well as excellent communication skills, a very polite and professional telephone manner. A keen eye for detail and accuracy are also a must for this role. CV must have minimal job hops as this is a permanent full time post.
Summary:
A fantastic opportunity to join a reputable and forward thinking insurance services provider in the North East.
Contact:
Jenny Brophy
Financial Services & Insurance Specialist
Morris Jones Consulting
For more information or to apply, please contact or send your CV to jenny. co. uk.
Motor Claims, Personal Injury, MOJ, accidental damage, litigation, insurance, Newcastle, North East, Tyne and Wear, Northumberland, Jenny Brophy, RTA, Fast track