After-Sales Engineer – HVAC Products & Systems

Salary: £48,000 – £54,000 per year

After-Sales Engineer (Air-Conditioning & Refrigeration) – Heathrow / west London

A new vacancy for an After-Sales Engineer with major player in the European HVAC industry. The company is looking for a motivated and ambitious individual to provide technical support for distributors and partners in Europe. The job will cover various after-sales services for products for customers (providing service on site, commissioning of product, and creating presentations). The After-Sales Engineer will be required to continuously develop his/her knowledge in the technical specification of the company’s products. The activities will include planning services for new products, instructing service methods and promoting new refrigeration products.

Key responsibilties will include:

• Technical support to distributors and customers.
• Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required for commissioning / trouble shooting (around 5% travel).
• Submit reports for technical supports for site visits.
• Promote new refrigeration products.
• Introduction of new products highlighting the features and the benefits.
• Create presentations and enlighten the features and the benefits for customers / distributors.
• Calculate the products’ performance and/or cost-saving benefits Prepare company technical support documents (in English and in other European languages).
• Propose ideas to improve technical documents for distributors.
• Create new service tools Register subsidy schemes / certification programs
• Register new products with national subsidy schemes, quality certification schemes and other country requirements.
• Arrange and support random tests as required.
• Collect market information / surveys for new products, benchmark and analyse competitors’ new products.

Key canddidate requirements:

• A technical qualification in HVAC discipline related to Air-Conditioning and/or Refrigeration.
• At least 2yrs experience in After-Sales support role working with HVAC products & systems.
• Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; Building Management Systems; EU regulations / directives related to air conditioning / refrigeration.
• Strong interpersonal and communications skills.
• Fluent written and verbal communication skills in the English language.
• Strong problem-solving skills.
• Understanding of customer requirements.
• Advanced knowledge in Microsoft (Windows, Word, Excel, PowerPoint) and Presentations.