Business Analyst

Capita Workforce Management Solutions (Capita WFM) is a leading developer of data collection and

analysis software, online identity checking and workforce management systems. Our software is used

by SME and Enterprise customers to manage everything to do with the people that they employ. This

includes software and hardware, SaaS systems, mobile apps and many other solutions. All solutions

are designed, developed, implemented and supported directly by Capita WFM from our head office in

Swindon, Wiltshire.

The successful candidate will onboard and support new and existing customers with their bespoke

software needs. A professional attitude, first class communication skills and a talent for resolving

technical problems is a must.

Key responsibilities

● Support our bespoke application including its users and associated services and configuration

● Deliver a professional level of support and a high level of resolution within SLAs

● Carry out troubleshooting, diagnostics through to fault resolution.

● Identifying and recognising known/new bugs and escalating to the relevant team for further

investigation.

● Perform QA on our latest releases and bespoke solutions.

● Understanding customers requirements and business needs to translate into software

requirements specifications.

● Dealing with third parties and keeping the user informed throughout the lifecycle of an

incident.

● Installing Capita WFM software onto customers clients and servers

● Provide remote support to our installation engineers when onsite.

Skills and Experience

● High level customer services in an IT environment

● MS SQL Server / MySQL

● Windows Server experience

● QA & Testing experience desirable

● Any business analysis experience will be a distinct bonus.

Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.