Police-Lsto

DO YOU HAVE EXCELLENT CUSTOMER SERVICE SKILLS?
OUR LEICESTER BASED CLIENT CURRENTLY HAS SEVERAL VACANCIES FOR CANDIDATES WITH EXCELLENT CUSTOMER SERVICE SKILLS.

Contract: 6 Months
Salary: £26,000 per year + shift allowance if applicable

Locations and Hours:
Market Harborough: Monday – Friday: 8.30am – 4.30pm
Coalville: Monday – Friday: 8.30am – 4.30pm
Hamilton: Shift pattern between Monday – Sunday 8am – 10pm
Melton: Week1: Thursday and Friday 9am- 3pm and Week2: Wednesday, Thursday and Friday 9am – 3pm

Candidates with a police back ground would be desirable

Duties include:

To conduct quality of service/customer satisfaction call back enquiries as required.
Deal with customer enquiries by telephone, in person or via electronic means, giving advice as necessary.
Obtain witness statements where appropriate and to take necessary actions on disclosure of information
Undertake periodic security checks as required.
Ensure that mail, property and other communications are efficiently distributed.
To accept and record reports of crime.
Obtain all appropriate information and ensure the security of evidence where needed.
To search and retrieve information from the intelligence systems to assist in dealing with enquiries.

Skills/ Experience

NVQ Level 2 in Customer Care or equivalent is desirable.
To have good keyboard skills.
To have previous experience of using computer databases and Microsoft Office.
To have customer service experience.
Demonstrate use of effective communication skills, both oral, listening and written.
Experience within stressful/pressurised situations.
Ideal applicants will also have a driving licence.

Criminal and financial checks will be undertaken for this role.
If you have the skills for this role

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.