Contact Centre Trainer
Full job description
KNOWHOW Recruitment
Salary: £27,600 – £31,200 per year
We are currently recruiting for a Contact Centre trainer to work for an established in-house call centre. We are a quintessential British home grown mens wear company with our flagship store based in Jermyn Street and several other stores based in London, the UK, the US, and Paris.
Charles Tyrwhitt was founded by Nick Wheeler in 1986. Our business is a multi-channel retailer of high quality shirts and suits. We are a rapidly growing business both in the UK and internationally with a turnover of over £100 million and we have been ranked 14th in The Sunday Times Profit Track 100 League.
Charles Tyrwhitt remains true to its core values of providing the highest quality products and service to our customers. This is demonstrated by the recent awards we received such as winning 1st place for customer service at the 2011 Sunday Times Profit Track 100 awards.
Charles Tyrwhitt earned many awards at the Top 50 Companies For Customer Service Awards, including Best Web Chat, Best E-Retailer and 2nd place for Calls and 3rd for best overall customer service.
Our award winning call centre requires a trainer who has proven experience in delivering customer service training.
You will be working in a fun, positive and upbeat working atmosphere and amongst passionate and committed individuals. We are looking for a person who mirrors these qualities; a self-motivated and proactive person who has a hands-on approach in delivering training and strives to achieve and exceed targets.
The Role
9-12 month maternity contract
Ensure the training in the Contact Centre is of the highest standard.
You will provide a focal point for CSRs (Customer Service Representatives) requesting knowledge regarding all areas of the business.
You will ensure that all CSRs receive only the very best of training, allowing them to go on and provide excellent customer service.
Salary and Benefits
£27,600 – £31,200 basic salary
The Person
Must have proven experience deliveringcustomer service training with a contact centre
Motivates and drives individuals to achieve by setting clear objectives and standards and compares performance against required standards
Has a proactive approach
A track record in working in a high volume delivery role
Has a proven track record in developing Call Centre agents
Is highly self aware, upbeat, sociable, resilient, buoyant, positive, assertive
If you would like to part of an exciting growing business – please submit your CV
To apply for this job please visit definitejobs.co.uk.