Customer Service Administrator

Salary: £26,000 per year

CUSTOMER SERVICE ADMINISTRATOR / SWINDON / £26,000 per year + BENEFITS

Are you passionate about delivering a 1st class customer experience? Looking for a rewarding new role, working alongside a fantastic team? If so, this exciting new Customer Service Administrator position could be perfect for you!

Torin-Sifan are specialists in the design and manufacture of highly efficient AC and EC Motors, selling over 1 million products each year. The successful applicant for this Customer Service Administrator role will be a member of our Commercial team, reporting into the Head of Customer Services and will have responsibility for the efficient running of the Customer Service Department.

The successful applicant will support the needs of the customer and provide outstanding levels of service that will contribute to Torin-Sifan’s reputation as a company that excels in the provision of service levels that underpin customer retention and sales growth.

You will be personally motivated by a desire to maintain a professional service ensuring that a high standard is always maintained.

What’s in it for me?

• Competitive Salary: £26,000per year
• Good working hours
• Excellent working environment

Key Responsibilities of the Customer Service Administrator:

• Manage the order implementation, acknowledgement & processing function.
• Manage the Customer order book and forecasting process.
• Administer the faulty returns register by raising RGR paperwork and following the process through to final completion.
• Work closely with production to plan and action customer product sample requests.
• Support the team members in the provision of data, information and general administrative duties as requested.
• Provide support to customers and internal stakeholders ensuring delivery in line with expected turnaround times.
• Control and report upon agreed Customer stocking levels and supply lead time data.
• Liaise with all departments to progress jobs through to help the timely supply of customer orders.
• Supply accurate supply dates and order books to customers.
• Review and follow-up assigned web enquiries in line with process.
• Look after the upkeep of customer price lists.
• Update of all relevant information on the company’s MRP system.
• Build strong relationships with customers and staff alike.
• Work effectively within the parameters of our commercial and general procedures.

Skills & Experience Required:

• Approachable and friendly with a good telephone manner
• Excellent communication, organisational, and administrative skills
• Effective at developing internal and external relationships
• Customer focused attitude and solver of problems
• High levels of motivation and attention to detail, with excellent time management skills
• MS Office experience

What’s Next?
If you have the customer service skills to hit the ground running in this Customer Service Administrator position, and we will be in touch to discuss further.