Customer Service Advisors

Adecco are currently recruiting for Customer Service Advisors working within a Telesales and Customer Service Team for our client based in Hatfield. Salary: £26,000per year.

The rapid growth of our client means they’re always on the lookout for people with extraordinary drive, passion and talent and they enjoy all the benefits of working in a fast-growing company. Our client prides themselves on the quality of their goods and providing the best customer service possible.

The successful candidate will be responsible for delivering and maintaining a multi award-winning customer service to new and existing customers.

The ideal candidate will have previous experience working within customer services, not necessarily in a call centre previously, and be confident in building a good rapport with customers, working under pressure, prioritising complaints and queries as well as being able to empathise with customers and handle issues sensitively. A high level of written and spoken English and being computer literate is essential.

Please note that to be considered for this position you must be available and able to commit to shift work, over a 40 hour week Monday – Sunday, so flexibility is key.

If you are looking for job security, genuine career prospects and a company where your opinion is heard then

Responsibilities include:

* Managing customer expectations and resolving queries and complaints effectively;
* Dealing with customer queries and complaints via telephone and email;
* Communicating with various internal departments;
* Take detailed notes on each call to ensure all agents have access to previous communication with the customer.

Market leading benefits include:

* 15% staff discount on all online orders;
* Free parking;
* Discount on dell products, theme parks, theatre tickets and more;
* Life assurance;
* Share scheme*;
* Service premium*;
* Pension scheme*;
* Private healthcare*;
* And much, much more!

* Subject to length of service

As part of the recruitment process a background check to verify your identity and a Disclosure Barring Service (formerly Criminal Records Bureau) check will be carried out.

Interviews to be held ASAP

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.