Administrator

Administrator required for our Customer Service Support team.

6 month fixed term contract – Kenley, Surrey – £17,000

This is a full-time position (Monday to Friday – 8.00 am – 5.00 pm)

21 days holiday per annum pro rata

We are a medium-sized award winning central heating company based in Kenley, Surrey, who are looking for motivated people to join our Customer Service Support team this winter. There are many opportunities available.

Reporting to our Parts Supervisor, you will be required to deliver excellent customer service by calling customers to book appointments for us to return to complete the repair on their boiler.

Key Responsibilities
•To liaise with staff at all levels.
•First point of contact with residents regarding their parts repair.
•Run daily reports to follow up on open jobs.
•Ensure that target number of jobs (80) is processed each day.
•Ensure that the correct process is followed when booking in parts jobs.
•Ensure that jobs are not open for more than 4 days.
•Ensure if a part is not available to chase with the Parts Team.
•If a job cannot be allocated to escalate to the Parts Fulfilment Team Leader or Client Manager
•Ensure that call backs to be completed between 11am and 3pm
•Any administrative duties in connection with Parts Fulfilment.

Key attributes
•Good standard of keyboard skills and basic knowledge of windows software, especially outlook.
•Excellent written and verbal communication.
•Positive attitude to work.
•Presentable in appearance
•Highly self motivated and enthusiastic
•Excellent customer services and communication skills