Senior Manager – Quality Assurance
Full job description
The AICS Group
Salary: £102,000 – £114,000 per year
We are currently recruiting for a Quality Assurance Manager to join our senior management team.
Main Duties & Responsibilities
* Liaise closely with the directors, and the other senior managers
* To work towards register care manager for AICS group
* Liaise with CQC and joint up working with service manager.
* Ensure the quality across departments are of a high standard, liaising with all senior managers, and the directors.
* To work towards “outstanding” for our next Inspection from CQC.
* Promote and market the business model.
* Review allocated packages, monthly, speak with client/family seek written feedback, setting up monthly meeting with case manager, supervision with 2 support workers monthly on same package, visits monthly, complete outcome summary, share with director
* Review policies and procedures with the director.
* Attend weekly senior managers meetings.
* Deliver presentations with the senior management team.
* Complete monthly reports for the director to view progress, and development outcomes of your department. supporting your assist package managers/coordinators.
* Overview and make improvements with vulnerable packages, liaising with the service manager, and case managers.
* Attend complex MDT’s
* Create activity templates for client’s rehabilitation goals.
* Review care plans, risks assessments, MAR charts, medication procedures.
* Record and minute meetings.
* Assist in the discipline/compliant procedure
* Ensure we increase weekly hours by 4000 plus by end of 2021.
* Deliver supervision to your team 4-6 weekly, document and update information.
* Visit client’s home if, and when appropriate. (MCA) observed.
* Spot checks at clients’ home if and when appropriate
* Assist in any safeguarding concerns action, and liaise with both the service manager, and director.
* Assist when needed with the safeguarding boards, and collate information and documents that are needed.
* Ensure COVID guidelines are implemented and followed
The AICS group offer mandatory training, Brain injury, induction to AICS group and bespoke client specific training.
Specific tasks:
* To liaise with RCT department, Package managers department, Account department. Discussions with internal team related to the specific systems and process.
* Setting up a new package from reading client information, case manager, risks assessments, care plans, transition from rehabilitation facilities, activity planning, and rota’s, MAR charts, then transfer the new referral to package manager.
* Complaints, concerns, safeguarding, professional boundaries.
The role is at our stunning newly refurbished offices in Ealing Broadway.
We offer an employee benefit scheme that rewards for length of service. The scheme consists of monetary bonus, increased pension contribution and private health and life insurance at a Senior Level.
To apply for this job please visit definitejobs.co.uk.