Field Service Technician
Full job description
Comms Care
Salary: £26,000 per year
Field Service Technician
Location: Field Based – Leeds/Bradford
Salary: £26,000per yearDependent on experience Car, Phone, Laptop, Benefits package, certified training, overtime, TOIL
Contract: Full time, Permanent
The Role:
The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely. On a day to day basis, they are focused on installing and supporting network devices, PCs and Servers for our customers. Additional duties include remote and onsite troubleshooting, facilitating customer adds, moves & changes, customer rollouts and other project based installs.
There will also be an On Call requirement of not more than 1 week in 4. This will be an excellent opportunity to develop additional Networking and Server technical skills as additional training will be provided.
The Company:
Comms-care is a leading provider of channel network & server support solutions. We assist over 700 channel partners and support to over 30,000 active support contracts. Comms-care manages all aspects of IT lifecycle, from consultancy, design and implementation to managed services and reactive field support covering technologies such as Security, Servers, Desktops, Voice & Unified Communications, Datacentre and Wireless.
Responsibilities:
• Implementation
o Pre-staging of router and switch installations according to documentation
o Installation and support of varied desktop and server estate
o Installation of network equipment at varied customer locations UK wide
o Project based site survey and documentation
• Post-Sales support
o Assist with customer add, move and change requirements
o On-site support of customer faults
o Site visits to assess and swap non-functional equipment
Role Requirements
• Knowledge of the following would be advantageous:
o Cisco, Draytek, Zyxel, Netgear routers
o Cisco, 3Com and HP switches
o 1st / 2nd line PC hardware and Microsoft desktop and server support
• Desired Certifications
o Cisco CCENT or CCNA
o Microsoft MCP/MCSA
o CompTIA A+, Network +
Fundamental to this role:
• Extremely well organised with good communication skills and excellent spoken/ written English.
• Experience providing network and PC/ Server field engineering services to high profile customers
• A flexible approach to work and prepared ‘go the extra mile’ to exceed customer expectations.
• Applies knowledge and skills through handling problems beyond own area of expertise.
Keywords: Field Engineer, Implementation engineer, Cisco, CCENT, CCNA Voice, Network installation, Network Maintenance, Windows server, Backup exec, Arcserve, VMware, VSphere, Cisco Voice Solutions, IT Engineering, Field Engineering, Dell, IBM, Server support, HP, Draytek, Zyxel, Netgear, Routers, Desktop support, Server support, Microsoft MCP, CompTIA A+, Network +
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