Radiology Medical Secretary / Receptionist – Private Hospital

INTRODUCTION:

A leading independent private hospital in central London is looking to recruit. We would like to hear from suitably qualified people who would be interested to join our busy Diagnostic Services Department covering areas in Radiology.

In this customer facing role, you will use our Patient Administration Computer System Meditech, to schedule patients’ appointments, to provide an accurate registration of patients’ details and collection of payment from patients. You will also provide administration support to our clinical staff and audio typing support to our consultants, ensuring that medical reports are correctly packed and sent out to our referring doctors.

To provide a professional and customer focus service to our referring consultant clients and their patients attending our reception, registration and cashiering areas; an efficient telephone appointments booking service, administration support to Radiology and reporting consultants to ensure that the reports are sent out at the agreed turnaround times.

SALARY ETC:

£29,854+ benefits package

Department Hours 36.5 Hours per week

Monday to Saturday, as required, on variable shifts during hours of 08:00 to 20:00.

DUTIES TO INCLUDE:

To ensure that all your contact with patients, clients, staff and visitors are courteous and professional and the service delivered meets with the agreed specified protocol and turnaround time of results and / or reports to clients.

To provide a range of comprehensive medical secretarial duties including accurate audio typing, word processing and in the use of the clinical reporting system (ITS) in the production of medical reports, specialists’ reports and letters to our clients.

To assimilate knowledge of our range of products in radiological investigations.

To respond to enquiries in a helpful manner directing clients to the right source if they have come to us in error. This encounter may be on the telephone or “face-to-face”.

To use the computer system, Meditech, for client records and registration, Order Entry, Billing and Cashiering routines, scheduling appointments for medical investigation procedures and ITS for clinical reporting.

To provide an efficient customer-facing reception and accurate registration of patients details to our clients attending for Radiology.

To ensure that the patient’s visit and investigations are carried out with minimum delay, co-ordinating the activities and the providing the floe of information to the Radiographers and Nurses and such personnel with whom they may come in contact for their investigations or clinical procedures.

To ensure collection of payment from clients. This maybe in the form of cash, cheques or electronic transactions.

To perform end of day account function ensuring that cash collected is banked and transaction records are maintained, complete processes / procedures in Meditech that are required by our Accounts Department.

To provide an efficient telephone appointment booking service to our clients, matching clients’ requirements to resources available as far as is reasonable, advising clients of payment requirement or if to be covered by 3rd party payer, patients must be advised of Letters of Guarantee if from Embassies, or their insurance membership policy numbers and authorisation details. These details must be provided when they attend for their appointment.

To ensure that our booking details required for booking is obtained and transcribed correctly into Meditech, that the clients’ expectation of their visit is managed; with confirmations of bookings if required to be sent, to be carried out as soon as possible.

REQUIREMENTS:

Accurate typing skills – speed 50 wpm, with AMSPAR or equivalent

Excellent administration skills & experience in cashiering

Experience and excellent telephone handling skills

You should be a good time keeper with a helpful, professional disposition and could demonstrate previous experience of having worked in a customer facing environment, together with cashiering, audio typing and administration duties.

Able to work the work pattern consists of 8 hour and 8.5 hour shift rota within a 36.5 hour week Monday to Saturday. Department opening hours are 8:00am through to 8:00pm with some paid overtime required on occasion