Printer Specialist Engineer

We are SCC – Specialist Computer Centres – Europe’s largest independently owned IT services organisation. We provide IT maintenance and business continuity services to large private and public sector organisations throughout the UK. We are continuing to expand and now have an exciting career opportunity for a talented Printer Specialist Engineer to join us at our Slough offices.

Job:

Attending customer service calls within contracted timescales to repair various manufacturers? office equipment at customer?s premises, including home workers. You must manage stock control for your vehicle and complete all administration in an efficient and timely manner.
You are expected to visit a minimum of 5 customer sites per day and achieve a monthly average first time fix of 90%.

Duties will include:

* Repair and maintain printer hardware to MFP level
* Be competent in software issues associated to all printer technologies
* Must have awareness of networking principles
* Replacement and configuration of equipment
* Provide support to our client base including retail customers
* Assist other team members in all aspects of the business as and when required
* Communicate with Resource Control, Branch, Team Leader and Customer Help desks throughout the day
* Complete part movements as defined by the business process
* Achieve targets and objectives as defined by the business
* Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time
* Must be flexible, to work overtime when required to do so

Skills Knowledge & Experience:

* Must have previous Printer Repair experience
* Ideally accredited in several key manufacturers (to include HP, Kyocera, Brother, Samsung)
* Basic PC Software / Driver Awareness
* Network awareness and experience
* Excellent Customer facing skills
* Ability to gain SC level security clearance

Interested?

Then click the response button now