IT / MPS Helpdesk Support

My client, a leading Document Management Solutions organisation are seeking a Remote IT Support technician to join their growing team.

This positions involves the following;

* Logging technical issues
* Providing 1st & 2nd Line support
* Problem resolution and escalation of all software related problems
* MI Reporting of calls and adhering to SLA`s
* Supporting software printing solutions
* Supporting MFD`s & scanning devices

It is essential you are a customer centric individual with outstanding communication skills. You must have strong networking skills and good all round IT knowledge.

If you have printing solutions experience such as Pcounter, SafeQ, eCopy or Equitrac this will be highly advantageous but no essential as all training is provided.

Any Cisco or networking related certifications would be highly desirable.

You need to have performed a helpdesk/service desk/IT Support position to be considered for this role.

This is a fantastic company to join with brilliant longer term prospects, please contact me for further details.